"We frequently visit Key West and staying at the Opal has been by far our best visit. The staff is friendly, the rooms are newly updated, and great location, food and amenities. You won’t be disappointed."
"Property was clean and comfortable. Our room however was not well cleaned or stocked upon check-in. No spare rolls of toilet paper, no tissues in room.. had to go to bathroom in lobby to get what we needed. Floors were not cleaned.. gritty and grimy. Shoes were required to walk around room. Breakfast was fresh and plentiful. Afternoon wine with snacks was a very many pleasant surprise. We noticed maintenance people making repairs all around the Property but housekeeping was very scarce as was front desk during morning. Seemed to always be waiting for staff to come back. The morning front desk staff was not very friendly, helpful or personable. A smile or you're welcome to a thank you would have been nice. We arrived at 215 pm on Sunday and we're told check in was at 4 and they would call when rooms were ready. Never happened..we came back at 530 to check and we're given the keys to our room. Afternoon coverage was much more friendly and she had a smile on her face. The cons were minor and would not prevent us from staying there again."
"Room was clean! Place was amazing. Staff was great, breakfast everyday was great, pool was amazing and very clean! Shuttle driver was awesome and makes sure you get to where you need to go! View was awesome too.... will definetly be back every year and we will always be staying at the Havanah Cabana"