"I'll never stay there again,
For example, even though I had entered my address & other info online beforehand, however, I was made to write it all down again by hand at check-in, they also took a photo of my passport,
I question how they manage personal info, ... ?
There was no water bottle, & not even a cup, in the room,
I ordered breakfast for 8 AM when I checked in but it arrived at 9 AM, ..."
"I had a flight cancellation that affected my stay at this property. Expedia contacted the property and ask them if they could modify my dates for future visit they declined.. "
"Before planning my trip to San Jose. I researched the best hotels in this town and this was the property which had the best reviews. However, there were a fee areas of our bathroom shower that needed attention (i.e., moldy and black caulkng around the shower door).
Parking was sufficient and security satisfactory from my recent experience as a Balikbayan.
Overall, the property is well maintained with courteous staff."