Luxury Hotels in Punta Nizuc, Cancun

"The floor was cracking and the room had a smell. The room service menu sucked"

"Clean Room Staff friendly"

"First impression was great—close to the airport, positive transport experience ending in a lovely lobby. After checking in, an oily salesman type guy intercepted us in the lobby with unclear motives. After he took down our info and requested $20, we were signed up for “the welcome breakfast.” Which is just a way to make you sit through a sales pitch for their luxury vacation club. The whole situation was very uncomfortable. Even though it’s an all-inclusive, there are areas that you can't use unless you buy into their vacation club. Finally we got to our room, excited for the Grand Master Suite we reserved--a large bedroom with separate living area described as perfect for a family of 4 looking for space and luxury. So the small room we were given was incredibly underwhelming, with one bed. When someone was finally able to help us, he told me this was “an upgrade” because it had an ocean view. I pointed out that there was only space for two people to sleep. He arranged for two roll away beds, which barely fit. I insisted on getting the room we had paid extra for. It wasn’t available until mid-week. We were on vacation, and we made do for a couple of nights, until we packed all of our things and moved to the other end of the hotel. The staff was not apologetic and would not refund the extra we had paid for the 2 nights we spent in the lesser room. We managed a pleasant stay at SeaDust, but there are many, many options in Cancun. If you can afford better, probably do that."

"Great for the price overall but the property needs some maintenance"

"Staff were great! Food was delicious and room service was the best. I will come back "

"Clean room staff were very friendly and helpful We went with 2 year old and they have fun water park. Food was tasty and the buffet had lots of option. Asian restaurant is good as well Will definitely go back "

"The resort was good. Room was nice too. The food was really good. Restaurants like dragons, sea salt grill, market cafe was amazing. For the pools, you need to be up early to secure your spot. Else you won’t find it. The washrooms need near the pool stinks and soap was horrible which sticks to the hands. And the tables are not cleaned by the pool chairs. And dirty by next morning you come in. These little things add on which can make it better. But pools are well maintained. Overall really good. "

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice."

"Good beach view. Everyone was very kind and attentive. Clean room. "