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"Arrived at the hotel after having reserved on Expedia only to be informed that they were overbooked and cancelled my reservation because I was late (flight delayed 2hrs) and did not give them any advance notice. The man at the front desk said that they emailed me to inform me of the cancellation - I showed him my inbox that there was no email. There was also a text from the hotel from a few hours earlier "welcoming" me to the hotel yet no communication about the cancellation. They ultimately "allowed" me to shower in the hotel gym and two hours later suddenly found a room available which despite appearing to have been cleaned had hair on the pillows and sheets. I've never stayed at a hotel before that requires you to inform them of flight delays, and the way that this situation was handled was absolutely abysmal - beware when booking this hotel!"

"Room was very clean."

"A"

"Amazing stay! Super quiet. Very modern and comfy! Will stay again for sure :)"

"PARKING WAS VALET AND STAFF WERE GREAT"

"Great"

"Cool vibe, super friendly staff, graft ate and omg the beds couldn’t be better! "

"Secured Parking garage was great. Walking distance to space needle and mopop. "

"Great little hotel. New, modern space. Awesome lobby with bar, foid, games, books, tvs, lots of spots to sit and hang out. Room was nice with great water view of ferry terminal. Breakfast was good. Location is great and walkable for downtown, chinatown/pioneer exploring. Pros: location, design, lobby, price and ease. Cons: Only accessible room is big enough for 2 or more people. No hooks in the bathroom to hang anything. Only has charging port on one side of the bed. Room was a bit stuffy as windows don't open. Parking an issue as it is in most downtown hotels. Overall a great experience and would definitely stay here again. We've stayed at the Hotel 1000, the Motif and others and enjoyed CitizenM the most. Tips: Park two blocks north along Alaskan Way at secure Waterfront building. Cheaper than hotel's offering. Go to the Exquisite Creatures exhibit one block away - Incredible!!! Worth the trip. Skip MoPop. Completely underwhelming and not worth the time or money. The monorail is literally a 3minute trip from start to end. Quick if you don't have a car but would have been better/cheaper to drive and park to MoPop from this hotel. Skip the ferris wheel. Overpriced and whole thing was only 8 minutes. Great kids park on the waterfront next to the Wheel. Sculpture garden is a nice 30 minute stroll. Explore all the amazing architecture and buildings downtown! "