Puertos Hotels

"The facility was not update. Specially the bathroom "

"Es un excelente lugar, a principio no lo parece pero realmente es bueno, limpio y cumplió con nuestro propósito. Nos volveríamos a quedar allí sin pensarlo dos veces. "

"Staff is rude and place is old and small"

"Great spot for staying in Hatillo"

"Beautiful place to relax and reconnet in the mountains. Will come back!"

"The hotel was well kept but there was NO HOT WATER to shower with. We informed front desk staff and they advised us to let the shower faucet run for 10 min to allow hot water to run. We let it run 45 min and still no hot water. Also the room was freezing because you could not control the AC. There was no microwave or phone in the room to call front desk if needed. I was very disappointed."

"The place/setting is incredible. The hotel is surrounded by mountains. The pictures will never reflect the real beauty of the setting. The hotel itself has a positive ambiance of relaxation and peace. The pool area is also beautiful (I would only recommend adding heating to the water). The staff is very kind and welcoming. If you add breakfast to your reservation, the staff can bring you the breakfast outside you cabin. If you choose to have diner in the evening is also very peaceful and you will be receive good attention. The bathroom needs some updates, but I definitely recommend the place. The hotel includes a Ceiba (tree) trail that reflects the beauty of the mountains and nature. You can visit the river within a walking distance."

"It’s a different concept of stay. No on site staff but reachable via watts. Love the kitchen, pool and common areas. Don’t like much the fact there is no TV in the rooms but not a deal breaker. Don’t like the fact that exterior doors don’t lock properly all the time "

"My stay with my friends at El Faro Hotel in Puerto Rico was simply amazing. The landscape and design was breathtaking. Such a peaceful atmosphere that makes every moment feel like a tropical escape. The staff is warm and attentive, and to my surprise the food and drinks were amazing. I will definitely stay here again. It was truly an unforgettable and relaxing stay."