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"We had an absolutely horrible experience at this hotel. We booked two rooms, and both were extremely dirty. We found roaches, and there were hairs on the pillows and sheets. The bathroom was also filthy, and the air conditioning was leaking. We asked to switch rooms, but the second room was just as bad. We barely slept and tried to check out the next day, hoping for a refund. Sadly, they are refusing to reimburse us for the other 4 nights we didn’t stay. I would strongly advise against staying here, it was a nightmare."

"Yes"

"Should consider to change the beds"

"Enjoyed breakfast and cocktail hour. Friendly staff. Good location close to airport. "

"Very nice hotel, very comfortable. Great place for my family. Everyone had space and close drive to old San Juan and nice beach next to isla verde. "

"Pools were wonderful, rooms fantastic and the staff was great! Only hesitations were with the restaurants, specifically the high pricing and the often slow service. "

"Great"

"The pool and grounds are great. The breakfast and onsite restaurants and pool bar and grill were great. The other fun options were great for my teens - bowling go karts and billiards. We loved this resort but the rooms need some significant updating. It wasn’t dirty per se but run down. I hope Hilton gives this resort some love because it can be phenomenal if they do. "

"Excellent resort. Comfortable beds and rooms. The pool was really well laid out with spaces for families and couples alike. The restaurants were excellent. Buffet breakfast was so fresh and well stocked. Cocktails were delicious. The beach is beautiful. Unfortunately the water was a bit rough during our stay, so we mostly stayed by the pool. We would love to return in the future. "