Puerto de la Cruz Hotels

"Amazing apartment, great view, really quiet, nice staff. Taxi between hotel and airport costs around 80-100 EUR. Supermarket is a 15/20 minute walk. Nice, quiet beach and nice beach bar less than a 10 minute walk. Keep in mind: Spa only opens 4h/day, for individual use of 2h. Can only be booked on arrival (no booking in advance). This means only two people/rooms can book for any given day for a 2h block. 99% chance it'll be already fully booked for the majority of your stay once you arrive. The hotel across the road has spa treatments, but sadly no day access to spa. There's no pool side bar. Bar only opens when restaurant is open for breakfast and dinner."

"Clean and friendly/helpful staff"

"Nice place well maintained with attentive staff. Food wise, something for everyone."

"Fabulous Staff. Entertainment was excellent. Luca I think the guys name was, he really got the crowd going. Excellent location. Right next to the beach. Food was good."

"Apartment was beautiful and in perfect location. I am only giving 3 star as the lift was not working all week. It was dangerously going up and down the stairs with a pram and baby. Turned into a nightmare. Host didn’t reply to me when I messaged them"

"Rating: 2/5 – Beautiful Beach, Disappointing Experience Overall This was, unfortunately, one of the more disappointing stays we’ve had. To start with the positive, the beach itself is absolutely beautiful and is easily the highlight of the property. The entertainment team was also a bright spot-they were engaging and did a great job, especially for families. However, beyond that, the experience fell well below expectations. Service overall felt unfriendly and not guest-oriented. While there were a few exceptions, many interactions came across as dismissive rather than helpful. For example, when we asked a simple question about dinner timing to plan around our young children, the response was surprisingly rude. The dining experience was also underwhelming. Food options were very repetitive, and there did not appear to be much effort to accommodate individual needs. Additionally, there were only two restaurants on site, which made the limited and repetitive menu even more noticeable over the course of the stay. Although the beach is stunning, it was disappointing that guests had to pay extra for beach beds rather than having them included. Small details like this added up and took away from what should have been a relaxing experience. Another inconvenience was the lack of transportation options—there was no readily available or reliable car service to help guests get around, which made things more difficult than expected. Overall, aside from the beach and entertainment, "

"Great place to stay if you’re not expecting 3+ stars. Close to the nudist beach. We stayed in a duplex apartment, and the place was very cold at night! We couldn’t turn on the heating as it was disconnected from power. We didn't like the food—cheap products. "

"This hotel is spread out over a hillside. It has many chill out areas - both sitting and lounging (indoor and outdoor). There are a variety of shops onsite and a supermarket up the road. There is a spa and activities programme but I didn't use either. The rooms are spacious with plenty of storage. The rooms are downhill from the main building. It is a steep hill to get from the rooms to the main building / restaurant. Returning to my room in the evening as a lone female, I didn't feel safe because of the low lighting along the pathway. There is gated access to the beach from the hotel. There is steep gravel hill to get to and from the beautiful beach."

"This hotel was very large, with lots of steps to get anywhere. Only one pool was heated, the smaller pool, and the beds around that pool filled quickly. The food for British visitors was limited and the one shop was not permitted to sell drinks. We were able to purchase water from reception, but other than the bars, there is nothing else local. We got taxi’s too and from jandia centre several times. The hotel staff were really pleasant and accommodating. I found the room cold at night and they brought 3 additional duvets. They were always helpful and kind. The staff in the dining room and on the pool bar were lovely, I just found the hotel a little too big. The room was always cleaned well and we had a really pleasant stay. "