Hotels near Puerta Maya Maritime Terminal

"The rooms are old and not clean. The sliding doors barely work. The property is worn down and needs a lot of work. We didn’t have hot water for three days and they could have cared less. Disappointed, but you get what you pay for. "

"We visit Park Royal over spring break every year, and have done so for the last 10 years or so. Every year, they make improvements. Recently, they upgraded both the outdoor and indoor bars. The updates are wonderful. Special shout-out to our favorite server, Jorge! He is the best! Much love, brother! You can find better all-inclusive resorts in Cancun, Cabo, etc., but what you can't find in those areas is the world's largest swimming pool. The ocean in Cozumel is the best for swimmers, snorkelers, and divers. And unlike the mainland, there's also never any seaweed. Crystal clear, beautiful water full of coral and marine life. It's a world treasure! Cozumel is our favorite all-inclusive destination, and Park Royal is our favorite resort on the island. We love it. We will be back next year. Thank you!!!"

"Love the new elevator!"

"For the price, this is a good place to stay. It is dated and food is good (but could be better). Issues were wifi (not available in rooms). Lots of people on wifi around pool so connecting was hit/miss. No issues though with wifi on beach! Pool was closed final days during our stay because of issues with filtration?"

"‘10/10 The food was great also The facility is great "

"We have stayed here 3 times now. Arrived early and could not check in. At check in time lines were very long. Service very slow. When we did check in they gave us 2 double beds when our res clearly said King. Was then told we had to take what’s available to which i refused. Fridges dont work, patio lights are left on regardless till 930pm. You cannot control the light coming into your room and there is no blackout curtains. Birds in buffet food … "

"Excellent hotel. Fantastic food. Nice excursions. Relaxing environment with beautiful pool overlooking the sea. Great entertainment. Very safe and welcoming. Spa was very comforting. Staff were extremely helpful and supportive. "

"Everything was excellent. The snorkeling right our front is amazing. Food was exceptional. Service was great! "

"Great budget friendly hotel. The staff is super friendly. Housekeeping was exceptional! The rooms are vintage themed with comfortable beds. The pool is nice, the hot tub though was not heated unfortunately. No food options on site, but only a 2 minute walk to store. Better option for breakfast or dinner is Noventa y tres which has amazing food! 3 minute walk. Would stay here again! "