"This review is about lack of communication, poor management - poor customer service. This is in no way a reflection on the beautiful Vanuatu staff at all.
We unfortunately were on the island during the fire event which was an emergency event and we were moved to another hotel for 2 nights and then back to Iririki.
The issue was there was no communication that a fire had occurred. No communication about what was happening - we were told to stand in a line and wait to find out where we going. We still hadn’t been told there was a fire or we were being evacuated. We were then made to pay our room tab prior to being booked into emergency accommodation. Only once our account was settled was a hotel organised.
Most phone calls/emails/whatsapp messages went unanswered. No info given about returning. On return power went out again. On and off over next couple of days.
Compensation was essentially refused in terms of refund of price difference from room type booked v room supplied - time wasted - cancelled arrangements/plans -lied to face to face by management. We did get offered dinner and a massage as comp but on check out this was on bill. then had to wait to speak to the manager who was on a day off to get approved again. So out of 6 days- 2 days wasted - 1.5 days of a 3 day car hire wasted - hours spent arguing with managers. Spent the best part of 4 days in tears. Great way to celebrate my husbands 60th birthday and retirement celebration."