Family friendly Hotels in Pontoon Beach, St. Louis

"Maybe it was just a rough weekend for staff, I used to work for Hyatt regency as a senior captain for banquets so I’m very familiar with how Hyatt is ran. There were only a few staff members that were helpful, professional and respectful and that happen to be the gentleman that checked me in, valet staff were sweet, 2 ladies that checked me out and the sweet woman that took my order at Starbucks. Additionally there were 3 individuals that were absolutely rude when my guest stepped outside and did not have her key card, the gentleman that refused to help her was very rude to her when she tried buzzing the button to get help. The security guard additionally was very rude when monitoring floors. Left a pretty bad taste in my mouth. I’ve always held Hyatt to the highest standards but those specific interactions was a little sour. Hotel was very clean though!"

"Nice Clean close to where we needed to be "

"Worst experience ever, room was not cleaned when I checked in. They gave me different room, even that was not cleaned. I called receptionist and they asked me if I wanted a clean room, I was blown away by that question. It was 12 at night, I gave up"

"The room was clean and it was a great value for the price. The hotel staff was very polite and helpful."

"It is okay, but old and terrible room condition."

"The breakfast bar was so fresh and everything was tasty! So many selections! We ate there every morning of our stay and ate something different each morning! Wonderful! Nice, friendly, and helpful staff as well! "

"Room Clean, Air conditioning good, didn't make it to breakfast"

"The Breakfast options were good & fairly fast. The room was quiet and bed was comfortable."

"Food was good and a fair amount of variety. Didn't expect to have to pay an additional 32 for parking as there was no place else to park, so the hotel has a monopoly on that. Really close to Busch stadium which is why we chose this hotel along with the food and beverage in the evening. Should start that part if it 30 earlier if there is a ballgame."