Polanen Hotels

"Lift doesn't work which is understandable but there is nobody at reception to try to help guests which is absolutely unacceptable. We have a big luggage we have to move it from level 4 through stairs. lucky we are just at level 4. There is a convenient store but prices are over double of normal price. Ask them to call a taxi to centraal which i checked rated $30 by Uber but they charged us $70."

"The room was spacious and clean. The Wi-Fi was very good, but dropped out each day. The staff were helpful and very friendly. There were two small water bottles provided each day. However, I would suggest a water station is provided on each floor for guests to use. This would be environmentally friendly and provide guests with hydration. The climate control in the room needs better information on how to access the hot mode. The air blows on the bed with a coldness despite the fan being turned down."

"There was too much hair on the bed. So gross!"

"Great hotel. Close to airport. We really appreciated the shuttle to and from the airport. It was free to the hotel and cost 12 euros for the way back. (2 adults and a child). If you want to go for an awesome walk along some cute canals there is a little town close by with restaurants and supermarkets. Maybe 25 minutes "

"Did not have breakfast in the hotel"

"We were told upon arrival that we were being placed in their sister property with “bigger rooms;” however this meant being separated from the amenities we were hoping to use such as the pool and spa. The staff was not helpful or understanding why we were bothered by this change. That being said, The room we were given, which was at the Residence Inn, was very spacious and clean; however, we did not use the pool or spa because we would have had to exit our building, cross the parking lot, and enter another hotel. "

"No"

"Breakfast was not great but not bad. "

"Very impressed for such an affordable hotel, the Mate room felt high end and comfortable. The tech features such as the window facade was lovely! Easy self service feel and nice staff, will definitely look for Ruby hotels in future. "