Poinciana Plaza Hotels near Key West

"Booked here to spoil my girlfriend on her birthday and they were accommodating. Gave me a lovely room with a view right over the harbor. The room was clean and comfy. The available water bottles in the room and near the elevator were very nice for the resort fee. But the $40 valet fee I wasn't impressed with and here's why. I am a valet bellman myself, so I was excited to be on the other side of the experience. But when I pulled in, the valets didn't greet my car, they stood at their podium and talked and I was the only car there. I had to get out and walk up to them, and interrupt them. It didn't bother too much at the moment as of course I was in a great mood being on vacation and quickly told them I do what they do and am happy to be in Florida. They were nice, and I still tipped them well on all bell runs and car retrievals. But they should be approaching the car, greeting me and welcoming me first, especially at the price of valet and the hefty price of the rooms. Overall, it was great stay, just very expensive so you expect a level of customer service that matches."

"Will be back"

"The Tavern n Town Restaurant was extraordinarily delicious. My husband especially loved his steak. Said it was the absolute best he had ever had. All the food was delicious and the service was exceptional. The rooms were gorgeous and spacious. Really loved thd fact that it was pretty sound proof. The pool and poolside bar was awesome the property was close to everything!"

"Great pool, great outside bar, close to the beach"

"No much to see, just a room to sleep and not a very comfortable bed. Window AC and expensive, breakfast the same so so...."

"The resort is in an ideal location on Duval Street and the staff is top notch from top to bottom, whether it's the grounds keepers, the cleaning crew or the bartenders, they are all so pleasant, helpful, and make you feel like they are there just for you. The pools are a good time all day long with music, live entertainment, and an on-site bar and the walkability can't be beat. The rooms are clean and there are always plenty of towels. If I were to make any improvements to the property I'd put coffee machines in the rooms that give you the option to brew expresso or a regular cup of coffee. As there are numerous coffee shops just steps away, being limited to just expresso in your room is not an issue for me personally, but having the choice would be a nice to have. The air-conditioners work very well, but can be a bit noisy, but again, not a reason to not have the best stay possible. Newer smart tvs that would allow you to log into your Hulu, Netflix, etc. accounts would be a nice perk as well. The nice to haves aside, I would recommend this property to anyone. It's 5-stars in my opinion."

"Good "

"Didn't need either service "

"We were very disappointed this year. Stayed last year and our room was wonderful. This year was a complete disappointment. Very little storage because refrigerator, microwave and safe took up all the room for drawers. Floor had nails popping through. Hurt my foot coming out of bed stepping on one. The floors were also sagging in some spots. The room had one small desk and only one chair. The lamp over the table had wires showing on the cord. So we were afraid to use it. The bathroom had a hot faucet that was loose in the sink and the shower was very hard to use too. Last, the mattress was absolutely awful. Needs to be replaced. "