Hotels near Plaza Nueva

"The room was clean and comfortable. However for a 5* hotel you expect things to be kept up tomspec. Instead the room was falling apart with rust around the bath, plastic peeling off the shower and ripped furnishings. It's also disappointing to know there is a pool but it costs an additional 20 euros per person per use."

"The property is completely remodeled and the space is excellent for the price. It is also very well located, which makes it convenient for exploring the city. However, the biggest downside is the lack of on-site staff. There are no people to assist with check-in or check-out, as everything is fully automated. When problems arise with the room, you are essentially on your own. In our case, the air conditioning in our room did not work. I called the support number provided and spoke with Mohamed, who informed me that nothing could be done because the air conditioning systems were turned off for the season. Between the heat and the back-and-forth trying to resolve the issue, the experience felt more like staying in a hostel than in a professionally managed property. The bed was very uncomfortable, there was no proper comforter, and the pillows felt like those you would find in a motel. Overall, despite the modern renovation and good location, this was not the best experience."

"Excellent hotel close to metro (3 minutes walk) located in city center. Supermarkets just around the corner. 20 minutes walk to old town. Clean and spacious room, comfy bed. Nice friendly staff (housekeep, front desk and bar). Very helpful receptionists. Especially Arrate, try hard to help us to find a way to Santander. Two thumbs up! "

"Convenient area, clean room, friendly staff "

"Excellent hotel, perfect location for walking to all areas. Highly recommended."

"Yes"

"Great location, quite, overall great experience."

"The hotel is just in front of the beautiful museum and walking distance from downtown."

"Excellent hotel in terms of: location, cleanliness, staff, comfort. We arrived by car to the hotel but couldn’t park in front of or near the hotel due to lacking any parking/stopping spots. The train/bus station near the hotel (across the river) is a little sketchy at night. Staff were amazing, they suggested dining restaurants and offered to make reservations for us. They offer free water bottles in the room and they replenish them daily."