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I booked The Don CeSar to celebrate my husband’s birthday, but the experience was very disappointing.
Our room had multiple issues, including a malfunctioning AC that left it uncomfortably cold and lack of consistent hot water. Late at night, an unknown individual knocked on our door offering towels we never requested, which felt unsettling and raised safety concerns.
We also had a confirmed dinner reservation at Society Table that was mishandled. After waiting, we were told our reservation had been overlooked. Meanwhile, other parties — including those without reservations — were seated ahead of us. Bar service during this time was also unprofessional.
Due to the combination of these issues, we chose to leave early. While the property itself is beautiful, the service and overall experience did not meet expectations, especially for a special occasion"
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