Phoenix hotel rooms a the Best Western

"The lake , pool and golf course were amazing. I don’t like to complain but did notice a few things. The rooms were nice but did not like the vanities /bathroom with no door to separate the bedroom The angled walls seem like they waste needed space. The exhaust fans do not seem to work, the patio door was missing hardware, tv remote was intermittent tub drain was slow. Staff was friendly, courteous and helpful, we did enjoy our stay Respectfully Shannan T Wright"

"Clean room"

"Pools were good , bartender at lazy river was amazing. Overall property needs a little TLC but is in good shape . Wonderful if you have a family to visit here , for a romantic trip it’s ok also but only 1 onsite restaurant and the pool is great but I’m the kind of person who like to visit 1 maybe 2 times that’s it so I can only say if I was here with my kids ( old now ) it would have been great! As for wife and me for romance , was food for 2 pool days . Rooms great all good overall . "

"Room was clean. Blankets are not comfortable. Pool was dirty. Check in staff was short and curt. Didn’t feel it was worth the price of the room. "

"What a beautiful place for our needed RNR (rest and relaxation). With the beautiful decor, calming effect of the scenery, the friendly and helpful staff our objectives were met. It was relaxing having our delicious breakfast on their patio where we could people watch and listen to the birds . We are looking forward to returning to our newly found get away, hopefully when we can stay longer. "

"Key wouldn't work. Staff kept sending us back with a new key that wouldn't work. We had to ask them to come check out the door lock to let us in after several attempts. Bathroom sink faucet leaked when cold water was turned on. TV screen wigged out made it hard to watch. We did not try the breakfast."

"Breakfast good. Rooms clean and good space. Pool too cold to get in. "

"Overall, the staff was amazing. However there was an incident regarding the pool Gabanna I was quoted $100 and when I received my bill, it was 199. They proceeded to bring over security guard and humiliate me. I agreed to pay for everything I ordered, which is reasonable, but there is no way I was going to pay for a cabana that they doubled the charge after that they asked me to leave the hotel so I did not even get to finish my cabana which I paid for. I will never recommend this hotel to anyone and I will be blasting this on every trip advisory and social media."

"When I arrived it was unclear where I should park , and after parking my car in the alley I was told they were out of spaces for guests. I was assigned a resident parking spot , but it requires another to key fob. Also, the shower gel bottle was empty, I had hand soap, but you don't provide lotion. This hotel is not good for short-term travelers."