Pezuela Hotels

"Excelente personal, muy atentos"

"Excellent hotel my room was handicap accessible and I can say it was the best spacious the bathroom was perfect really clean and the staff really nice "

"Great location and very clean. Staff is very helpful."

"Unsafe mountain drive to get here- got into accident. Map and directions provided were incorrect coming from Rincon. Poor service without understanding for clients, they only care about their money- not your safety. I booked 1 night stay with my sister on May 5-6th. On our way to Casa Grande mountain retreat from Rincon following instructions provided night before by the retreat and another map to help guide us. We got lost in the mountain area and hit large pot holes causing us to get into an accident with a damaged car. The locals were very nice and helped us to get down to safer road. I called the resort letting them know, with our car accident trying to locate the retreat. We didn’t have anywhere else to stay for the night, asked for help finding a hotel/motel in nearby town. I provided an email with photos of damaged car, and re-explained the situation. I asked for a 50% refund to help and they refused to help. Very bad situation and customer service with no understanding. Both my sister and I were looking for relaxing time for first time to the beautiful Puerto Rico- this day only was very disappointing and unsafe."

"El trato de los empleados 💖"

"Bueno"

"Lugar accesible y muy bonito."

"The property was beautiful. The original room was very small and dark. We were moved to a bigger and clean room. Breakfast was good. Staff were helpful."

"Staff was very friendly, clean atmosphere."