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"The room was a very good size, very clean with coffee and tea provided. Breakfast was very generous and excellent quality, we had an evening meal on our first night which was also very good. Thoroughly recommend a stay here as it’s also very close to Ullswater with its beautiful scenic views. I have dropped one star as the parking outside the hotel is a bit hit and miss as it’s also used for the surrounding pubs and shops. However there is a public car park a short walk over Pooley Bridge. "

"we only stayed one night but really enjoyed our stay checkin was easy and relaxed, all the staff we dealt with were friendly and helpful. we had a meal in the bar area at night and breakfast in the morning both really good. our room looked to have just been refurbished and had all we needed if we are in the the area we would stay again. thanks. "

"Fantastic hotel. Room really spacious with very comfortable bed. "

"I stayed in a single room for one night in March. The room was well furnished and comfortable. There were lots of options in the vegetarian breakfast menu. Breakfast was served in the room. The owners were friendly and attentive. Whenever I return to Penrith, I intend to stay there again."

"Staff were lovely. Hitel nice and clean. Frw stray hairs in bathroom, but no trouble to clean up. Breakfast was fresh, pletniful and good choice. Shame i didnt get to choose where yo sit, maybe I should have asked. Sat next to a man with zero table manners. Not the hotels fault"

"Shap Wells was an unexpected gem! The hotel was wonderfully decorated with stained glass and an “old world” feel. The room and hotel was clean and the food was excellent! The staff was very friendly and helpful. Parking space was generous and we certainly felt safe! Beautiful place to stay with an interesting history!"

"Excellent place to stay, lovely clean room and very tasty breakfast "

"The room was clean the staff were friendly "

"Lovely place with stunning views!!! "