Pencombe with Grendon Warren Hotels

"I would not stay again, our double bedroom had very tired decor, peeling paint, lots of dust and cobwebs, and overlooked a flat roof/ fire escape. Seems like the room had been slapped with lots of green paint in attempts to modernise it. Not sure how the accommodation can be described as luxury. If we had been staying for more then one night I would have left early. The parking is very limited, but that is stated when booking. Staff at reception were friendly when booking in."

"It was a fine stay. We paid more for a better room which seemed worth it."

"The room is from the 1980's dust and all!!! The reception staff member I met was so rude and tried to charge me more than the advertised price. The room was freezing cold, then was given a unsafe heater. I ordered food from the restaurant, when it came out it had ingredients not mentioned on the menu, that i am intolerant to, so I sent back and replaced with something else, they then tried to charge me for the new meal, I said thats ok could you bring the previous plate out, as if i had paid for it I wanted it, they refused to bring it out. I asked to speak to the manager several times no one would get the manager."

"Lovely 17th century building. Staff were very friendly and helpful, food was amazing, room was clean and comfortable. Bed was one of the most comfortable I've been in for ages (apart from my own!). Definitely will return!"

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"Friendly and helpful staff. Room was very pleasant and spacious. For me the curly stairs to top floor was an issue because of mobility problem. But i slept well , good choice of breakfast."

"If you're looking for a small-town English hotel experience, the GMH delivers. It captures "old world" charm, though it comes with unique quirks to be prepared for. We stayed in the massive “Hideaway” suite with 3 bedrooms and a living room. It was clean and the bed was comfortable, but it does show its age in "charming" ways. For example, there was a bit of sagging plaster on the ceiling and a hole behind a bookcase. The bathroom was large with modern fixtures and a great shower. The breakfast was a highlight. It’s served in a lovely room and included, allowing you to order a fresh breakfast off a menu. Jeremy, the manager, is very much a "character." He is very knowledgeable about the area and provided excellent local suggestions. He is clearly proud of his country and community. However, be prepared for a very dry, sometimes sharp English wit. As Americans, we had a few interactions that felt a bit "salty", including some unsolicited lessons on "proper" cutlery etiquette and comments about Americans in general. While some might find his sarcasm a bit jarring, we took it as part of the eccentric local experience. If you go in with a sense of humor and don't take the "instruction" personal, he adds a certain color to the stay that you won't find at a corporate chain. The on-site parking is a plus, and the location is excellent. If you enjoy a hotel with a strong personality, you’ll love it here. Just be ready for a bit of "education" on your table manners!"

"We had a room on the front of the hotel this time. We found it very noisy on the Sunday night as a homeless person was having an argument with someone on a bike. It went on for ages and I did hear Police sirens but it continued later. "

"Amazing spa and facilities "