Pemuco Hotels

"Great service"

"The location of the property is found via a very rough dirt road. When we arrived, the place literally looked abandoned. The surrounding grounds were so unkept, it looked like it hadn't received maintenance in years. We were the only guests in 2 days. Many issues: 1 staff member, no restaurant available, no wifi in room, pool deck and terrace deck were unsafe with twisted rotten boards with screws and nails popping out everywhere, no security, no spa, sauna and hottub extra $$ to use, no in room tv, boards on balcony were rotten and unsafe, unheated pool, and hot water was limited at best...took 10 minutes to heat up to luke warm. 2nd night we were there, neighbor was partying with extremely loud music until 3am. People wandering behind our room past midnight being loud. We brought up some of our concerns upon arrival with the owner. He was very rude, dismissive, and unprofessional. I ended the conversation with him knowing our concerns were not going to be taken seriously. The one staff member, Claudia, was very nice and did what she could for us. The place could be exceptional, but has been largely neglected. Very disappointing stay. I would never recommend or stay there again. For the price we paid and the missing amenities that were advertised, it was a complete rip off."

"The staff were incredibly friendly and hospitable. We enjoyed a quiet stay and appreciated the onsite breakfast. We would stay here again in the future."

"Hotel muito acolhedor, funcionários super simpáticos, café da manhã maravilhoso, menu com pratos saborosos!! Enfim, voltarei, não tenho uma reclamação, obrigado pela estadia agradável🙏"

"Absolutely loved our stay here. The staff was lovely, our cabin was perfect and we loved the food. We especially enjoyed breakfast delivered to our cabin. There was plenty to keep the kids occupied. The whole experience was peaceful and relaxing…much needed! The only complaint is that Expedia says it is 42 minutes away from Nevados de Chillan ski resort. We planned our ski trip around this information and were disappointed to learn that the drive was almost 2 hours. Driving a total of almost 4 hours each day to ski was too much. Oh.annd be careful with google maps. It lead me to the wrong entrance…it was confusing. Otherwise, I would absolutely stay here again. "

"Poor communication, the property has damaged doors, broken floor tiles and filthy stained couches. No towels you have to rent them per day and nowhere did it say on the booking that you had to pay for them. It’s a real shame as it has lots of potential but poorly kept and not very well managed. With has issues with gas not working and power going out only at our property for over 6 hours. The only saving grace is that the wood heater worked really well and there was enough wood to use. "