Hotels with Swimming Pool in Pelton, Chester-le-Street

"This is such a lovely hotel! We opted for a Club room and I’m so glad we did😊 The room was really spacious with a floor to ceiling window framing the fabulous River Tyne view and easy chairs right by the window to enjoy it. The room has included WiFi which was strong enough to stream and a well equipped, though slightly tired bathroom. In addition to the room, the staff were friendly and helpful, the bar served very good cocktails and the breakfast was excellent value. All in all an excellent experience, and I’m sure we will be back to the Copthorne hotel very soon!"

"Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser. "

"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."

"Breakfast was good. Rooms are poor quality, very old. Things broken in the rooms and nothing staff can do about it but say sorry. The spa is good but restricted to just one hour and also restricted to just the pool, can’t use the nice spa pool without paying another £70 per person per day so be aware of that. The hotel location is good, walkable to the park and ride and each to get into the centre etc. "

"Good mostly clean hotel in a handy location. Room was beginning to look a little tired around the edges. Next to the Metrocentre and many shops and restaurants including a handy Toby Carvery for good value breakfast!"

"Staff were very helpful with a special shout out to Athy who really made an effort to welcome us every time we met him over the weekend."

"Beautiful room, decorated to a high standard. Staff are always helpful and friendly. Easy to use parking area really close by and the breakfast is great!! "