Hotels near Papalote Museo del Nino

"Staff very attentive "

"It’s run down. Not the star rating it’s advertised as. Feels dingy, carpets are super old. Very over priced. Exposed wires under the bathroom sink. They gave us complimentary drinks which they then tried to deny. I had to get the bar manager over to finally get it fixed. I also left my jacket behind accidentally and trying to get it back has been like trying to move heaven and earth. Unresponsive staff. "

"La habitación muy limpia y bien equipada. El personal amable y agradable. La linea 9 del metro está a unas cuantas cuadras y te deja justo fuera del palacio de los deportes. Solo tuvimos 2 detalles. Se escuchaba mucho ruido del exterior y al agua caliente no era consistente. Fuera de eso el lugar increíble."

"Problem with the shower and tub kept filling with water"

"perfect. "

"Fantastic facility and fantastic location. The staff was outstanding —very friendly and helpful. "

"Any outside service that is billed to the room will incur a 17% commission to the hotel as a "service fee". For example, if you ask the concierge to organize a hot air balloon ride for 2 the provider will likely have difficultly processing a direct payment and will bill the hotel -- who will in turn add 17% to the charge just for the convenience. The concierge will also favor the external services if there is a cancellation. None of this is sufficiently explained up front, so you'll be in for a big and irritating surprise when you review your bill at checkout. All-in-all, there are better and more forthright hotel options in Mexico City that the W. "

"Everything was great!"

"This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel. "