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Hotel Casa Palopó - Relais & Chateaux

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Luxury
4.0 star property
9.2

Wonderful

Lakeside sanctuary in the mountains

Panoramic lake and volcano views frame the infinity pool, where guests gather for spectacular sunsets. The restaurant serves flavorful dishes with outdoor dining overlooking water. Cactus gardens surround refreshing pools, creating a luxurious retreat near Santa Catarina village.

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is P15,861
P20,937 total
includes taxes & fees
Jun 7 - Jun 8
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About this property

Hotel Casa Palopó - Relais & Chateaux

  • Luxury upscale hotel near Pintando Santa Catarina Palopó
  • Located close to Casa Cakchiquel Arts Center and Church of Saint Francis, Hotel Casa Palopó - Relais & Chateaux provides free continental breakfast, a free daily manager's reception, and a terrace. Indulge in a massage, a manicure/pedicure, and a facial at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a beachfront location. Enjoy the gym, as well as activities like kayaking and boat tours. Free in-room WiFi is available to all guests, along with designer stores on site and a garden.
  • Additional perks include:
    • A seasonal outdoor pool along with sun loungers
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a gift shop, and smoke-free premises
    • Luggage storage, helicopter/airplane tours, and concierge services
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guestrooms are individually decorated, and boast comforts such as premium bedding and bathrobes, as well as perks like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • Balconies, daily housekeeping, and desks

Awards and affiliations

  • The property is a member of Relais & Chateaux.

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9.0 out of 10, Wonderful, 793 reviews
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P20,800 total
includes taxes & fees
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 10 are not allowed at this adults-only property; all guests 10 and older are welcome
Rollaway/extra beds are available for USD 75.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 400 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The seasonal pool will be open from January to December
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 10 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Casa Palopó - Relais & Chateaux have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

How much does it cost to stay at Hotel Casa Palopó - Relais & Chateaux?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Palopó - Relais & Chateaux on Jun 7, 2026 start from P15,861, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa Palopó - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Casa Palopó - Relais & Chateaux?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Casa Palopó - Relais & Chateaux?

Check-out is at 2 PM.

Does Hotel Casa Palopó - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 400 per vehicle applies.

Where is Hotel Casa Palopó - Relais & Chateaux located?

Situated in the mountains, this luxury hotel is 0.7 mi (1.1 km) from Pintando Santa Catarina Palopó and within 6 mi (10 km) of Church of Saint Francis and Panajachel Municipal Market. Casa Cakchiquel Arts Center and Atitlan Volcano are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 197 out of 253 reviews
Rating 8 - Good. 29 out of 253 reviews
Rating 6 - Okay. 14 out of 253 reviews
Rating 4 - Poor. 6 out of 253 reviews
Rating 2 - Terrible. 7 out of 253 reviews

Reviews

Verified

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This oasis is even better than the photographs. Blown away by the beauty of the property. The hotel was at capacity but I felt like I was the only guest and had the pool to myself most of the time. Don’t hesitate or waste time looking at alternatives.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Attentive staff, charming hotel that has an amazing view!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

William Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This part of our journey through Guatemala was to stay at this hotel and relax, and we did just that. The hotel is absolutely gorgeous, but be prepared to climb stairs and steep inclines but not to worry, they are very accommodating with the one golf cart they have for the guests. The food was excellent and the staff went out of their way to make sure that everything was perfect. Henry and Jonathan at the restaurant on the upper level were amazing. The spa was divine and the massages were amazing, make sure you do spa 😉 we did not visit any of the near by towns as our 2 nights was just to detach from a hectic schedule. Don’t hesitate and go ahead and book this place.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, amenities
Top notch trained staff, a real upscale experience A bit pricey but worth every penny
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service. Staff went out of their way to take care of us.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, warm and kind staff, beautiful place.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Extremely attentive and helpful staff. Beautiful views. Overall, amazing accommodation.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from all the staff, very welcoming and private at the same time, to be calm and relaxed
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

penny

Liked: Cleanliness, amenities, property conditions & facilities
Simply the best! From the amazing,warm staff to the small details in the room to make me feel welcome and rested! The outdoor bath was so relaxing, along with the meditation kit, painting kit and the morning cacao boost! The pillows and bed were so comfortable as well. I loved everything!
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, nice views. Rooms are charming. Staff is friendly, however service is slow. Food at main restaurant is not good.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Fawzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service. All smiles with an exceptional view of the lake. Really deserved to be 5 stars.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Masoud

Disliked: Cleanliness, amenities
Good location. Beautiful property. Really bad continental breakfast. Extremely overpriced food at the restaurant. Food quality is not good. Not many restaurant options around. Very dirty hot tub.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views and service
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to a lot of traffic, the hotel was able to accommodate with a lovely dinner for us and remain open. Beautiful location and great staff.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

ruby

Liked: Amenities
Scenic and restful
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was stunning. The staff was very friendly and attentive. We ate at both restaurants and thoroughly enjoyed the food. Will definitely visit again.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Annely

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful place! The views are simply stunning — you can enjoy breathtaking scenery right from your room. The service was excellent, very attentive and friendly. The entire property is peaceful and quiet — the perfect spot to relax and unwind. I would definitely recommend Casa Palopó to anyone looking for a serene and unforgettable experience.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

This hotel is extremely unique and special—some rooms are unlike any we have experienced before. The views are incredible.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

DIEGO

Liked: Cleanliness, amenities, property conditions & facilities
The view was excellent, and the food was amazing
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the volcanoes and the Lake
Stayed 1 night in May 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and property were breathtaking, the staff were unbelievably kind, welcoming, friendly, and warm. They really made us feel at home! We would highly recommend this property whenever visiting lake atitlan!
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor dining space is incredible. Staff are very helpful and professional. Overall the property is beautiful and the stay was very relaxing.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities
Most heavenly property on the planet ! We loved everything about it . Especially the infinity pool all the way up top / breathtakingly beautiful
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, rooms and view is amazing! The staff is very helpful and there is great service. The drinks were great, the food and deserts were overhyped.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Palopo and its’ staff are amazing! Paolo, Maritza, Giovanni, and Kevin made us feel extra special, almost like family! Will definitely be back!!!!
Stayed 3 nights in Jan 2025