Boutique Hotels in Palm Springs, California

"The hotel staff were friendly and helpful. The room was large and the balcony was nice, even though there was chipping paint on the floor. The pool was good altough the bar service was not operating. In fact, the bar was not staffed during the day which was an inconvenience while at the pool. The location is perfect. The shuttle service was an added plus. "

"The view was great, the room was very clean and nice. The staff were nice, but seemed untrained and completely unaware. One wait staff stopped everything to hunt for his cell phone (he was starting to make a drink at the time). We saw Easter brunch signs, so asked staff in the restaurant and they didn’t know when it started or if we needed reservations and neither did the front desk. At the bar someone may or may not serve you. The umbrellas at the pool kept falling over and were really heavy (one hit someone) We told one of the staff and she said, “and did you see how many towels people are using?”. They weren’t rude or not nice, it was kinda weird."

"Apparently this hotel is under new ownership and it shows in the worst ways possible. The staff at the front desk were some of the rudest people I’ve ever had check me into any hotel in my life. One staff person, older woman with brown hair, was insanely unpleasant not just to me but to the people who were in front of me at check in and check out. There was another guy at the front desk with white hair who seemed to just straight up ignore people as they came in. Our room was not ready at 3 and we ended up having to wait until 4:15-ish for it. The new owners are now asking patrons to pay for parking in their lot which is something they’ve never done at this hotel and doesn’t make sense for the area of Palm Springs they’re located in. Our water temperature in the room never actually got warm, no matter how long we waited for it to heat up. We’ve stayed at the Ace for years now and this was the first time it was a bad experience. I’ll be staying at one of their neighbors who have more reasonable prices the next time I stay in Palm Springs. The only bright spot was one staff member who was checking people in (she wears glasses). She was very friendly, very helpful and is clearly too good to be stuck working at Ace these days. Hoping a better opportunity comes her way soon."

"Retro vibe and a convenient location. Room was lacking even a coffee maker. Nice pool area. Could not charge any purchases from the attached restaurant and bar to the room as they are a "seperate business" Best part was a short walk to Koffi-a great morning coffee spot"

"This hotel is pretty rundown. I heard they’re changing hands and maybe they’ve taken the foot off the gas, there’s a “bare bones” feeling. Not a ton of staff around. No food offerings to speak of. In fact we stayed there right before Passover and the whole hotel was switching over to kosher so they said the food offerings would be extremely limited because of this. I’m all for having kosher options but when the whole hotel switches it’s kind of weird. They even came to our room to ask if they could take our Kureig because I guess it’s not kosher? And we weren’t really using it so we let them, but it’s a strange request for a hotel to put on a guest. Also they checked us in two hours late (on a 4pm check in!!) so yeah, not the greatest experience. "

"I stayed there over spring break, so it was fully booked. The check in took hours as they weren't done cleaning my room until well after check in time. pool closed at 8pm too early for our liking, no kids allowed at the jacuzzi, which was not stated on website and was very disappointing considering I went with kids. We went to shower after the pool and the SHOWER DID NOT WORK! The customer service started going down hill immediately. they sent a man who "fixed" it. it worked for one shower, and then broke again! I called and waited for the man to come back and he never showed. We went to dinner late and smelling like chlorine, very uncomfortable. we then came back late and tired and asked for the man to come fix the shower again but never showed again. They said he'd come 1st thing in the morning, never came. We left a complaint with Justin at the front desk since I was told that "the manager doesn't speak to customers". My brother and his family stayed there the same night and their air conditioning didn't work, same guy was sent to fix it, and complete lack of customer service, rude, and negligent. It looks nice from the pictures but the staff is rude, and the place is falling apart. Trust me and try elsewhere for a good time."

"The hotel is clean, the staff was friendly, and the hotel is located in the prime location near dining and nightlife options. However, light sleepers should know that bars nearby are loud and easily heard by hotel patrons both in and outside of the hotel rooms. If you can handle that, then I recommend this hotel. "

"Needs the be refreshed, outdated and starting to aprese wornout"

" cleanliness issues"