Owls Head Hotels

"Great place to stay!"

"Staff entered my room without permission and without knocking. Just because hotel staff have keys does not mean they can enter a guest’s room whenever they want. Guest privacy should be a top priority for any hotel, and this behavior was completely unacceptable. In addition, I am still trying to receive the $150 USD cash deposit that I paid at check-in. When I went to check out, no staff member was available. I was told that if I wanted my refund, I should leave the key inside the room and wait until 8:00 AM for the office to open. This makes no sense. Guests may need to check out early, especially if they have other travel plans or bookings during the night or early morning. Hotels should have staff available to process check-outs and return deposits when guests leave. We could not wait until 8:00 AM because we had another trip planned. It was very frustrating that no one was available to assist us or return the deposit at that time. Overall, the lack of respect for guest privacy and the poor handling of the deposit refund made this a very disappointing experience."

"Easy access. Simple and clean."

"We loved our stay at this hotel. It is in a perfect location for winter and sunmer adventures, and not far from Lake Placid shops and restaurants. We enjoyed the comfortable room and sauna after a long day on the mountain, and the stocked kitchen made it easy and efficient to fuel up in the mornings. We will definitely return here again when we plan our next Adirondack adventure!"

"Excellent stay - freshly renovated, very clean beautiful and well appointed place. Very friendly and efficient staff, gorgeous grounds and very close to the WhiteFace mountain. Pleasure to stay - we will be back ! Thank you! "

"No complaints!"

"I booked the Spruce Room, which has extremely dated pictures online. There have been years of use when you actually view the place. The kitchen has stains and marked up tiles, bathroom is barely clean with black mold in the back of toilet. All 4 of our beds had dirty linens and since there is no on-site manager, they had us raid the emergency shed and hopefully retrieve extra sheets. These sheets were all unusable. They reeked of mildew. Our family had nowhere to sleep that night, so we had to emergency book a hotel 30 minutes away. Beware of the accuracy of the pictures!!!!!!!"