Over Dinsdale Hotels

"Wonderful stay. Clean room (although strong smell of drains), very comfy bed. Great to have a bath and a separate shower. Food was amazing. Pork crackling, rump steak and seabass all cooked to absolute perfection. Cheeseboard taken to room was a great late night supper! Breakfast was superb. How they managed to get my poached egg transported up to the furthest room from the kitchen, and it still be perfectly cooked, amazes me! Every member of staff was friendly, efficient, polite and helpful. All are a credit to the Hall. Will certainly return as soon as finances allow! "

"Ideal location for visiting Durham etc & good Internet. Rooms outside a little tired but superb bathroom with lovely hot water and good lighting especially good for ladies applying makeup. Bed comfortable and bedding lovely. Room very clean. Staff were good at conversing with customers. Although only stayed one night would have no hesitation in booking again and would book direct."

"Not clean Pet hotel Not suitable for anyone with animal allergies When we arrived at the hotel at 11:30pm we then found out that the room was a room used for owners with pets We were not offered a room pet free. As it was so late and been driving for over 6hrs we looked at the room - but the room had a really strong cleaning product smell - probably trying to mask the animal smells, and looking closely on the floor you could see animal hair. So we left the room as it was not suitable for us. The animal smell etc is a problem as we both suffer from Asthma and dog / cat smell / hair can give us an asthma attack So after driving 6hrs to the hotel we could not stay and had to decline the room. As it was now after midnight it was too late to book anywhere online so we had to sleep in the car. At no time during the booking for this hotel did it state all rooms would be used by animals - if I had known this I would not had booked this room. The staff member at the desk could not deal with the booking issue so she wrote down my mobile number for the manager to give me a call. It’s now Monday and I still have not received a call. I would like a refund for the distress this has caused, maybe highlight in the booking that this hotel is a pet hotel for future guests"

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Very happy with this stay.."

"The rooms are tired looking and need a refurb. However comfortable bed, staff and restaurant no complaints very friendly and attentive! Food lovely! "

"Room 12 television not working bit disappointed as ive stayed here 5 times previously and all been spot on ! Time before put me in room 5 absolutely loved it."

"Well located and clean. Lovely staff"

"Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win."