Hotels near Out of Order

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"No super impressed but it was close to the airport so that was great, If you’re traveling in or out from Heathrow, you can access the hotel from inside the airport through a covered walkway. The customer service at the airport told me I had to walk to it outside but that was so inconvenient, so just find someone that’s competent lol"

"Nice clean room, very helpful staff. Food was lovely although no kids menu and the meals were LARGE so something to watch out for. You have to pay extra for a tea and coffee caddy/ pack in your room and you only get 2 of each so that was not brilliant but otherwise a really pleasant stay and nice room considering the low price. Perfect for Heathrow"

"Stayed here many times and it’s a solid choice for overnight stay before or after a long flight. Always comfortable and lovely staff also a good price point."

"Breakfast is good "

"Great location. Fantastic facility. Wonderful stay."

"Good breakfast and restaurant. But there was no complementary bottled water in the room when we arrived. The towels are also not fresh."

"Cozy and clean. Staff was super helpful."

"Ac did bot work. Had to be transferred to another room"