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Westgate Lakes Resort & Spa Universal Studios Area

Property class: 4

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Westgate Lakes Resort & Spa Universal Studios Area is conveniently near Pointe Orlando and the Orange County Convention Center. Guests enjoy seven outdoor pools with a lazy river and waterslide, yoga classes at the gym, mini golf, or free bicycles to visit nearby attractions.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant
The current price is P5,866
P8,629 total
includes taxes & fees
Apr 26 - Apr 27

Room options

Available filters for rooms
Showing 7 of 7 rooms

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In-room safe, desk, laptop workspace, iron/ironing board

Room (Resort Select)

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.4 out of 10
Good
(143 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 4 Bedrooms

In-room safe, desk, laptop workspace, iron/ironing board

Villa, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.8 out of 10
Excellent
(203 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

In-room safe, desk, laptop workspace, iron/ironing board

Studio (Villa)

8.4 out of 10
Very good
(609 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(122 reviews)
  • 111 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 157 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

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About the neighborhood

Located on the waterfront, Westgate Lakes Resort & Spa Universal Studios Area is in an area with great shopping. Orlando International Premium Outlets and Disney Springs™ are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit The Orlando Eye and Aquatica. Traveling with kids? Make time for Universal Orlando Resort, or check out an event or a game at ESPN Wide World of Sports Complex. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails. Guests love the hotel's location for the sightseeing. Visit our Orlando travel guide
Map
9500 Turkey Lake Rd, Orlando, FL, 32819

What's nearby

  • Wonderworks
    Wonderworks
    12 min walk - 1.1 km
  • Orange County Convention Center
    Orange County Convention Center
    19 min walk - 1.6 km
  • The Orlando Eye
    The Orlando Eye
    2 min drive - 2.1 km
  • Dr. P. Phillips Hospital
    1 min walk - 0.0 km
  • Pointe Orlando
    11 min walk - 0.9 km

Getting around

  • Orlando Station
    13 min drive
  • Orlando Intl. Airport (MCO)
    21 min drive

Restaurants

  • Drafts Sports Bar & Grill
    3 min walk
  • Funny Bone Comedy Club
    5 min drive
  • Maggiano's
    6 min drive
  • Rocks
    6 min drive
  • Taverna Opa Orlando
    6 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Upscale family-friendly hotel near The Orlando Eye
Close to Pointe Orlando and Orange County Convention Center, Westgate Lakes Resort & Spa Universal Studios Area provides a marina, 2 poolside bars, and a grocery/convenience store. Indulge in a body scrub, a Swedish massage, and aromatherapy at the onsite spa. The on-site American cuisine family restaurant, Drafts Sports Bar & Grill, offers lunch and dinner. The gym offers yoga classes and fitness classes; other things to do include basketball, volleyball, and kayaking. Guests can also expect to find a terrace, mini golf and a coffee shop/cafe.
You'll also find perks like:
  • 7 outdoor pools and a children's pool, along with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • A free theme park shuttle, free bicycle rentals, and 2 outdoor tennis courts
  • A water park (surcharge), an elevator, and a porter/bellhop
  • Guest reviews speak highly of the family-friendly amenities, pool, and helpful staff
Room features
All 1990 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like desk chairs and separate sitting areas. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Microwaves, cookware/dishes/utensils, and irons/ironing boards
  • Flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, separate sitting areas, and highchairs

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Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Basketball
  • Canoeing
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • TV in common areas
  • Volleyball
  • Water park
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Queen sofa bed

Bathroom

  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area have a pool?

Yes, this property has 7 outdoor pools and a children's pool.

How much does it cost to stay at Westgate Lakes Resort & Spa Universal Studios Area?

As of Apr 14, 2026, prices found for a 1-night stay for 2 adults at Westgate Lakes Resort & Spa Universal Studios Area on Apr 26, 2026 start from P5,866, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Westgate Lakes Resort & Spa Universal Studios Area pet-friendly?

Yes, Westgate Lakes Resort & Spa Universal Studios Area allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Westgate Lakes Resort & Spa Universal Studios Area?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Westgate Lakes Resort & Spa Universal Studios Area?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Westgate Lakes Resort & Spa Universal Studios Area located?

This family-friendly Orlando hotel is located on the waterfront, within 3 mi (5 km) of Ripley's Believe It or Not, The Orlando Eye and Aquatica. Universal Orlando Resort and Universal’s Volcano Bay are also within 3 mi (5 km).

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Reviews

Westgate Lakes Resort & Spa Universal Studios Area Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 3447 out of 6248 reviews
Rating 8 - Good. 1246 out of 6248 reviews
Rating 6 - Okay. 765 out of 6248 reviews
Rating 4 - Poor. 363 out of 6248 reviews
Rating 2 - Terrible. 427 out of 6248 reviews

Reviews

Verified

10/10 Excellent

Keith Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay while on vacation. Close to all the theme parks.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Monique

Liked: Cleanliness
I loved the pool and bar area , will revisit soon !
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and close to everything
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great resort with nice quiet pool and island. Food was good
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at our resort was in great condition, staff was extremely friendly and helpful, and the pools and amenities were clean and well maintained
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

NaTasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay for spring break! The rooms were beautiful and clean. My daughter loved the hot tub.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Close to parks.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Kristine Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, welcoming staff, property was clean and pleasant. Will be going back
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was super clean and staff was amazing. At first it might be a little harder to navigate the check in entrance because it's different then the actual hotel entrance. They have tons of great things to do and it's truly beautiful. 10 out of 10 for the most amazing vacation experience.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room. in and out very easy
Stayed 7 nights in Mar 2026
Verified

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark was an extra $25/day/person fee. Wavepool and lazy river were quite crowded, but kids had fun. It was pretty close to everything (15 min anywhere we wanted to go). Rooms were clean/nice/good condition (but dated in terms of style -- pictures were accurate). I was happy with it and would do it again.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and updated. It was a time share property but we were not pressured into buying so that was nice. Did have a few issues with the room key but that was it.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience, the staff is great and responsive. However, the rooms are outdated, including appliances and furniture. Also, the largest water park, that is being advertised as the main attraction at the resort, charges $25 per person.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve taken a lot of vacations with our kids over the years and this is our favorite resort so far. They have everything right there and if you need something particular, Walmart is 2 minutes away. We spent most of our vacation at the resort because it was so relaxing. Our kids played tennis and spent their days paddle boating, playing putt-putt golf, and riding the water slides. They also have a wave pool and plenty of lounge chairs. It’s just an amazing resort. I will let you know that while the pools are free, the waterpark is an additional $25/per person per day unless you’re a timeshare owner.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Joshua

Liked: Staff & service
Friendly staff. Clean room. Room was a bit dated & the AC kept blowing out hot air. Also the pizza place ran out of pizza. The bed was also a little lumpy. Other than the "bad" bits it was a nice stay.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Outside smelled like dog poop in some areas and I almost stepped in smushed dog poop on the side walk and the person that stayed above me had a dog it was so aggravating hearing his paws/nails while it walked through their unit all night and early morning and it’s $25 to go to the water park that’s on the property I think that’s crazy this is the only resort I ever been to that does that but besides that I think the place was nice n clean beautiful view I had a one bedroom deluxe villa n I loved it
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, staff were very helpful. Couple things i wasnt happy with was that you had to pay extra for the water park? For how much you pay to stay, you think that would be included. Parking cam be a paun too when they have high occupancy. Also, not having some kind of continental breakfast is annoying too. Even the cheapest hotels usually have that. Overall, good experience, lots to do for every age. Would recommend for sure.
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel focuses on Time shares. The hotel does include a water park but it does cost money to enter it. There are other various pools you can swim at for no additional cost. My biggest gripe was no breakfast. I wasn't expecting free breakfast, but to at least go to the hotel restaurant and purchase it. So if you do plan to stay here don't expect many breakfast options, plan to bring and cook it for yourself or to go to an external location. The rooms were clean and it's nice to have more than one bedroom. The beds weren't super comfortable. Overall it's great if you have a larger group and want to be in the same space and have an air bnb vibe.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
WATERPARK NOT INCLUDED!!! Our room was recently refreshed and clean. The sofa bed was incredibly squeaky and uncomfortable so it really should just be listed as a 2 people room. The initial time share presentation was easily avoided. However we felt very misled about the waterslides. We didn't see anywhere on Expedia's site that they were not included, and the photos are featured prominently. Our kids were really excited to head there and it was a huge disappointment that it was not included. I tried to work with Expedia so we could book something else, however the "hotel did not respond" so we didn't hear back until our vacation was done. Overall the room was better than expected, the multiple pools were nice, but don't go for the waterslides and lazy river, you pay extra for that and it's really not worth it if you don't have a full day to enjoy it!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Natia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and very spacious, with multiple pools and plenty of activities to enjoy. It’s a great place for families and for those looking to relax and have fun. However, one major downside is the WiFi - it does not work properly. If you’re planning to work remotely or rely on internet access, it will be very difficult.Although I didn’t use the pool due to the cold weather, I could see that many guests were enjoying it. There are activities and music starting early in the day, which creates a lively atmosphere, but be aware that the music is quite loud and can be heard clearly from the rooms. The staff were incredibly kind and attentive. They always responded quickly to my messages and made sure my stay was comfortable, which I truly appreciated. In terms of dining, the resort has only one main restaurant. The food is good, but options are limited. There is no dedicated breakfast restaurant, only a small bistro, which tends to have very long lines. The location is very convenient, as it is close to Universal Studios and offers a free shuttle service. There is also a pizza place on-site. While the food was okay, unfortunately, my daughter became sick after eating there and experienced vomiting for two days. The resort staff handled the situation professionally and kindly offered us a late checkout so she could recover more comfortably, which I appreciated. Overall, it’s a nice resort with great amenities and excellent staff.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is beyond friendly and helpful. Anything we asked for or needed was quickly attended to. Great place for families. We loved that there were seven pools and a waterpark. Great stuff for kids like an arcade with prizes, mini golf, and ice cream shop. I really wish there were better food options. Besides a spot to pick up pizza, and some options in the water park, it’s just the one actual restaurant (sports bar & restaurant type place). With how gigantic this property is, they would benefit from more food choices. And definitely need a proper breakfast place. The only breakfast option is the coffee shop. They serve Starbucks coffee, but it’s not a traditional Starbucks and has far less options. I just didn’t like feeling like I had to drive every time I wanted something better than a pastry or slice of pizza. Again they do have the one restaurant, but how many times can you have lunch and dinner at the same place? That being said, if you plan to cook in room, then none of this will be an issue! I want to emphasize how warm and hospitable every staff member was. Pools were very clean, check out was a breeze, views were beautiful. Location is great for most attractions. We enjoyed Discovery Cove and Universal while there, quick drive to both! We also really enjoyed taking the drive to the Medieval Dinner experience. Lots of things to enjoy close by. Be advised the water park is not included in your stay, and only has a few attractions in it.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are probably the best part of the property and are wonderful; water is clean and nearly perfect temp (at least in late March) and the chairs, tables and flat areas is great shape. The hot tubs are also nicely warm. There are several pools and a wave and slide area. There’s also a large adult only pool, but it’s a bit of a walk to get there. In another pool area there’s a river in triangle shape, it’s not very long but on hot days it’s probably not too bad to get cooled off in. The condition of the property is good but showing a bit of age in places. We had a ground floor king room with bar sink, micro fridge, coffee maker and toaster. The fridge didn’t seem to shut off and would promptly freeze everything in it, even set to lowest setting. The shower was great, water hot and didn’t have to wait for it. The large tub was good but drain liked to leak. Carpet looked fairly clean but walking bear footed would produce dirty feet. On ground flour there was a couple rather noisy A/C units just outside our room, so noise sensitive sleepers will want to request a room not on the ground floor or not next to a/c units. But some buildings use split a/c that were very quiet, probably just bad luck in our case. Overall Westgate was 4+ but the room we had wasn’t ideal, others probably are. There is no daily or every two day room service, the rooms are serviced once a week but new towels and consumables are available upon asking. There’s a wonderful, safe walking side.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was nice and helpful when needed.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

KRYSTAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely worth it to get the full 1 bedroom instead of the studio villa as the mini fridge couldn’t hack it. Made great use of the jacuzzi, the pools and other amenities. I would absolutely return to this place.
Stayed 5 nights in Apr 2026