2/10 Terrible
Eunice
Traveled with family and small children
Apr 28, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
As a frequent traveler, I have encountered my fair share of hotel experiences. However, my recent stay at The Delaney has been, by far, the worst.
We only chose this hotel because it was a short drive to the arena as we were in town to attend a concert. Parking was adequate, as was the room. The real issue starts when we checked out.
I unfortunately left behind 2 black bags with clothes and belongings in the room. We didn't realize this until that night. Once we realized this, we immediately called the hotel. We explained the situation and the staff seemed disinterested and dismissive, informing me that they would 'look into it.' After waiting for hours with no update, I contacted them again. They kept brushing me off and informed me they would contact the 'cleaning manager' to investigate. They finally reached back out to me to let me know that the staff did in fact see the bags but said the bags were trash. In no way, shape or form would those bags be confused with trash. After telling me this, they said the bags were nowhere to be found. The hotel management, of course, reluctant to admit fault, won't admit that their cleaning staff stole my bags. Now I have to file a police report and try to pursue compensation.
The lack of security and blatant disregard for guest privacy at The Delaney is appalling. I strongly advise travelers to avoid this establishment at all costs. The staff is dishonest and untrustworthy, and your belongings are not safe in their hands. If you hav
Eunice
Stayed 1 night in Apr 2024