Olympia Hotels

"Check-in there was a kiosk with someone to check in with on a screen even though there was a receptionist inside the office. Entering the room the air felt musty and humid in the room. It needed to be aired out after it got cleaned. There was no welcome instructions on pool hours, wether we needed a key or not for the pool. No WIFI information. First time there was no welcoming letter with guides. The beds were nicely made. There was 1 towel for a room of 4 people. My husband had to go ask for towels at the kiosk instead of the person at the front desk. The bedside table was dirty, it still had a ring from a cup on it. There was an opened soap bar sitting in the shower soap holder. I actually went out and purchased cleaning supplies to clean the shower floor. After a shower, we had to ask for a large amount of towels due to how bad the water went out of the shower and into the rest of the bathroom. The pool and hot tub. It wasn't the cleanest, you can tell the wall tiles need a scrubbing. It was relaxing for about 10 minutes until families started to come in and the children were getting in the hot tub. Unapologetically, accidentally stepping on our feet, hitting our knees. Max people in the hot tub according to rules was 8. There was way more than that after 10 minutes, no longer relaxing. We left the pool area. Towel service staff was kind. Will never stay at this hotel again. Male guest in the morning was extremely loud sounded as if he was in our room. "

"The hot tub was amazing in the room. Everything was very well cleaned, and the staff were sweet. Food was great! "

"Restaurant was good"

"The room was clean, AC in the room worked great! Bed was comfortable and overall a great stay. Only critiques are the elevators are quite scary to ride, and I wish there were trash bags in the trash bins (at least the restroom). Other than that, the staff was friendly and the property was clean. I appreciated the easy self parking, but beware, it does fill up at night and the spaces are tight if you drive a larger vehicle. I wouldn’t recommend the breakfast or complimentary coffee. Overall a great stay for the price. I would return. "

"Unfortunately, my stay at this property was quite disappointing. The room did not meet basic cleanliness expectations. There were visible long strands of hair (including what appeared to be blonde human hair and dog hair), which made the space feel poorly maintained. Noise was also a significant issue. Other guests were inconsiderate late into the night, and there was no effective way to address it. I attempted to contact the front desk, but it appears it is not staffed 24 hours, and calls were redirected to voicemail, which left the situation unresolved. Additionally, the staff seemed overwhelmed and, at times, came across as unpolite, which made interactions less pleasant than expected. Overall, due to the cleanliness concerns, lack of support during the night, and overall experience, I would recommend considering alternative accommodations if possible."

"I highly recommend if it's your first time doing a resort and spa. I felt it had a little bit of everything. It has a hiking and trailing, himalayan sauna, steam room, a spa/massage, pool, yoga and fitness, pricey-but good food,room service, great staff and even a menu for your dog! My fur baby even have his own free package goodies! It' definitely a nice quiet and family friendly place. I highly recommend!"

"Staff (Aurora in particular) were very helpful with recommendations for places to eat and visit during our stay. Thoughtful and very pleasant staff all around. Parking situation was misleading (I chose a rate for free valet parking that turned out not to exist, but this was an Expedia error.)"

"Every time I visit my girlfriend in Santa Cruz, we always stay in this hotel. The location, rooms, amenities, and staff are so kind. The front desk workers are very welcoming, and the valet staff are highly friendly and respectful. We especially love Derek! He always has great recommendations of restaurants and things to do in SC. Also, the free breakfast is some of the best hotel breakfasts that I have ever had!"

"Everything is good as usual. It’s one of my favorite hotels."