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Grand Mercure Beppu Bay Resort & Spa

4.0 star property
Travelers can rejuvenate with spa treatments and dine at LE SENSORIEL while enjoying the peaceful setting near the famous Hells of Beppu

Choose dates to view prices

Grand Mercure Beppu Bay Resort & Spa is moments from the Hells of Beppu. Guests enjoy the well-maintained property with an indoor public bath, sauna, seasonal outdoor pool, steam room for extra relaxation, and in-room WiFi to stay connected.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is P3,930
P4,756 total
Jun 17 - Jun 18
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 for adults and JPY 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
Pool access available from 3:00 PM to 7:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Mercure Beppu Bay Resort & Spa have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 3:00 PM–7:00 PM.

How much does it cost to stay at Grand Mercure Beppu Bay Resort & Spa?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Beppu Bay Resort & Spa on Jun 17, 2026 start from P3,930, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mercure Beppu Bay Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Beppu Bay Resort & Spa?

Check-in start time: 3 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Beppu Bay Resort & Spa?

Check-out is at 11 AM.

Are there all-inclusive benefits at Grand Mercure Beppu Bay Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is Grand Mercure Beppu Bay Resort & Spa located?

Situated in Hiji, this spa hotel is within 6 mi (10 km) of Hells of Beppu, Harmony Land, and Beppu Tower. Takegawara Onsen and African Safari are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.2

Cleanliness

7.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 338 out of 769 reviews
Rating 8 - Good. 265 out of 769 reviews
Rating 6 - Okay. 106 out of 769 reviews
Rating 4 - Poor. 38 out of 769 reviews
Rating 2 - Terrible. 22 out of 769 reviews

Reviews

Verified

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room good great breakfast and great spa
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mei Lin

Liked: Staff & service, amenities
Both front desk and restaurant Staff are very attentive and helpful. The hot spring bath and massage chairs helped relieve fatigue. We are so glad we chose this hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Rey comfortable and an INCREDIBLE breakfast that was included.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Mei Ieng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked ocean room. Good sea view! I like the breakfast very much as it has smoked salmon pancakes with hot spring eggs that are very delicious! 9 - 10pm will have free drinks and snacks. I will come again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Chee Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Seaview.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoy the moment

Love this hotel, nice views, clean place with delicious breakfast buffet with a lot of food options. Child friendly. I also enjoyed the Onsen very much.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jittinai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive

Impressive service and room conditions. Breakfast was awesome with good variety. Stunning views from room.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Choi Chu Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall comment

Gd sea view, breakfast was good with many varieties of food and drinks. Thanks a lot
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Ho Ting Jason

Liked: Staff & service
Disliked: Amenities
The hotel is quite spacious, and the ocean view is breathtaking. Before my visit, I had assumed that the hotel had undergone a recent renovation. However, the room we were staying in was surprisingly old. The facilities in the room appeared to have been used for over a decade. The sink had turned yellow and cracked, and the TV was small and had low resolution. The room also had an unpleasant odor. While the scenery is beautiful, the windows outside were covered in spider webs and insects, which was quite unsettling to look at.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

BILLY HIU-NIN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expected Accor hotels would be on par or competitive with Marriott standards. Property looked grand and new from upfront. Our Japanese style room was poorly maintained and cleaned. ex. wallpaper peeling, stains on chairs, dirty toilet crevasse. View was good if windows were clean and free of spider webs. Basic and dated TV, will not be able to sync your devices. A hotel this size, one would expect a convenient store on site. There is one about 5 mins walk away. There is little to no F&B options in the property or in the area. There is no room service. Security was weak. No cameras as deterrent common areas, did not require key fob to access floors. The country is overall very safe. I guess this is why they did not invest in this sector. The pool, there is a staff attendant, unsure if he is life guard, I am okay with watching my kids. He definitely didn't watch the pool. Just a heads up. Overall, I would not recommend this property.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help sort transport. Was a lovely stay.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Zhi-Xian

Liked: Cleanliness, amenities, property conditions & facilities
Ocean view with supper lounge and drinks.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

C Simon

Buffet isn’t as good as we hope to be, overall it’s clean but hotel does show its age
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Xiao Yang

Liked: Cleanliness, amenities, property conditions & facilities
Book a sea view room which is very nice. Nice breakfast and convenient to park. Not far to the town center by car.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Simon

Disliked: Staff & service, property conditions & facilities
Dinner option was very high, no restaurants off site nearby. I had a sore back, so I lay down on the floor in the room, within a few minutes, bitten alive in multiple places by something. (Maybe bed bugs). The free drinks in the lounge area, a welcoming option, however it should be called kids club, so noisy it was unwelcoming! Parents keeping young toddlers up in an alcohol environment till well after 10pm, is irresponsible by the parents and the hotel staff made no effort to preserve the harmony of the environment or did not care about the guests, who actually pay for the accommodation.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ryuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
niceHotel!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in Nov 2024
Verified

8/10 Good

Munechika

Liked: Cleanliness, staff & service, amenities
Fantastic food options. But, the building was old and bath room was small.
Stayed 1 night in Aug 2025
Verified

8/10 Good

soonyoung

Liked: Staff & service, room comfort

good

The bathroom is too old. It needs improvement.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Seek mooi

Liked: Cleanliness, amenities, property conditions & facilities
Not much choices for the meal
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Man Shan

Liked: Cleanliness, staff & service
Disliked: Room comfort
so far so good
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

LAN KIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many group tours. Noisy.
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Dequan Nicholas

Liked: Staff & service, amenities
Disliked: Cleanliness
Air cleaner was mouldy and the speakers and corners of the room were dusty
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok. No baby crib available. The baby area is not baby safe, my child cut her head open on one of the tables bc they have sharp edges and had to go to the emergency room. There was mold on the vents in the room and the carpets were pretty dirty.
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Verified traveler

Resort does not acknowledge or respond

Resort would not acknowledge the refund policy they provided to me in the message app and in email because the resort did not translate it in English properly. Resort did not respond to my messages after instructing me to message them through the message app. Resort did not respond to my emails after instructing me to email them and providing me with an email address to use.
Stayed 2 nights in Dec 2024