Nun Monkton Hotels

"Great staff. Lovely breakfast in room for £5 tray charge (booked room rate with breakfast included). Central location but what let's it down was the loud music blasting all night outside till way after midnight. We were on the fifth floor and it was so loud I couldn't sleep. "

"Breakfast was great but expensive at £20.00. Great location by the lock. Comfy, large bed. Very clean and staff were super. Gym well stocked but could do with an extra treadmill! "

"Clean room, good breakfast, staff efficient, attentive and polite at all times. Would definately stay here again."

"Well positioned for amenities. Excellent room. Great idea of making your own waffles for breakfast. Minor problems but would of made the stay absolutely perfection if not present. Kept running out of bacon for breakfast Hair dryer in room had a broken wire so intermittent. Only noticed on last day when leaving. No toilet brush not too sure if the was their policy. Highly recommended Colin"

"We had a lovely stay here and the staff were very helpful. The room was clean and quiet. Overall very nice!! "

"Always good when we stay here. Consistent and never any issues"

"I will not recommend this hotel to even my worst enemy. Firstly, hotel exterior is doing major renovations causing ALOT of inconveniences when you are getting to and fro the hotel. Secondly, the hotel only has ONE operational lift serving 155 rooms!! There’s always an insane line waiting for the lift and once I had to wait up to 25 minutes cause the lift is tiny and can only fit 3 people at one time. There are also a whole lot of stairs everywhere and there is nobody helping with bags. The most angry thing is that I have requested for a late check out for both of my booked rooms, which was agreed upon. But at 10.50am, ten minutes before the official check out time, my parents were chased out of their rooms by the housekeeper who claims that they needed to clean the room for the next guest! So my parents were left stranded in the corridor for 30 minutes. It’s absolutely disgusting and regarding the issue. the Indian manager only said to me “sorry probably a new chamber maid”. Absolutely no service recovery and not an ounce of compassion in anyone. Worst hospitality in the whole UK hands down. "

"Very helpful staff - rooms very well styled and had lots of extra design touches which were appreciated"

"Good central location for shopping, bars. Modern stylish hotel, big room and bathroom. Staff very friendly and welcoming. Would definitely stay here again. "