Luxury Hotels in Nuevo Nayarit, Nayarit

"Very nice location, rooms very nice, staff extremely friendly. Not impressed with the steak house. There should be more pools and close the pools later than 7pm. "

"Good clean property, staff helpful and polite. would stay here again. The taxi cab drivers the hotel orders tend to overcharge the rates are not consistent, would not recommend this approach - however uber is available and often cheaper."

"I was here for my birthday weekend and everything was good. Amenities, friendly staff clean space. The only down side was the elevator would take forever to come up or down. But we used the stairs so it wasn’t a deal breaker. "

"The resort was incredible! The staff was cleaning all of the time and were available for anything we needed 24/7. What really made our trip was the bartenders as they were so friendly and gave great suggestions for what to drink. We really appreciated having so many pools plus an amazing clean beach to choose from. We will for sure be back for another trip soon! The only negative we had was the streak-house was underwhelming, the food was not as good as the buffet food. The wait time was pretty long considering we were the first ones there. We ended up leaving mid meal due to the food not being prepared at all like we had asked. We got the wrong food and the waiter was no where to be seen as he was also serving many tables."

"The hotel looks good, and the staff really tried their best. There is a laundry machine, but no detergent pods are provided — they charge $3 for a single pod. It’s an all-inclusive resort, but if you want to order food to your room, they charge an additional 10% service fee on the order, which has never happened to me at any other resort. They are very focused on going green, so there are no water bottles in the rooms , there is a cooler water in each floor, so you can fill water to your water jug The hotel also doesn’t offer quality alcohol at all, even for an extra charge. I upgraded to a beach-view room for an extra $1,000. At first, they placed us on the fourth floor, where the view was barely a beach view because the trees blocked most of it. They later moved us to the fifth floor, which is a little better, but there are still many trees hiding most of the view."

"Estuvimos los días de un narco bloqueo en Puerto Vallarta y necesitamos quedarnos un día más por necesidad y tuvimos que pagarlo y nos hicieron muy poco descuento "

"Did not have enough staff in the buffet area (waiters/waitresses), staff in the outside bar, no personality, no since of urgency, no waiters approached us for drink refills a couple of days. The room that we had divided us via a door and we could hear everything, we Astro be moved and the manager was supposed to give me a resolution this was on the second day that i reported and no one call me, texted me, nothing was done. I will never go there again. Jose Luis (luggage person was very friendly, the hostess as well."

"This is a very nice hotel. Not crowded. The service and food is excellent."

"I have very mixed feelings about my stay. The resort itself is beautiful, featuring three massive pools, and generally good food with smiling staff. However, the "behind the scenes" experience was exhausting, and by the end, I was actually ready to head home early. I moved to 3 different rooms within the first few days ( Room 1: Started with a toilet that wouldn't flush and a massive sink leak. Maintenance was intrusive, returning after I asked for privacy and leaving dirty boot prints behind. Room 2: The AC leaked a white, paint-like substance. I had to insist the manager inspect the splattered bedding with me before moving again. Room 3: Better, but shared a wall with a loud, banging elevator and had a recurring dripping noise in the AC.) The pools are lovely and warm, and the pool guys work hard at cleaning, but the physical state of the area is concerning. There are missing tiles, broken sections, and rough, dirty cement on the pool stairs. Many of the outdoor steps are broken and falling apart, and the chaises and umbrellas are chipping. There is also a weird "policing" of the umbrellas; staff would constantly close them on poolside guests. They really need a better setup for windy days and more permanent shade options. Be prepared for the local wildlife. Birds are a constant problem, but there is also a family of iguanas that harass guests for food, even climbing right up onto the chaises! This is made worse by fellow guests who leave trash out."