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Swan Novo Hamburgo

4.0 star property
Travelers find a peaceful retreat with garden surroundings and rejuvenating saunas at this Hamburgo Velho hotel, where Brazilian cuisine and billiards await

Choose dates to view prices

Swan Novo Hamburgo, in Hamburgo Velho, offers a luxurious escape. Guests enjoy a free breakfast buffet, relax in the sauna or steam room, and use the indoor pool and arcade/game room. The on-site restaurant serves Brazilian cuisine, loved by visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is P3,376
P3,545 total
includes taxes & fees
Jun 19 - Jun 20
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About this property

Swan Novo Hamburgo

  • Upscale hotel located in Hamburgo Velho
  • A free breakfast buffet, a terrace, and a garden are just a few of the amenities provided at Swan Novo Hamburgo. Be sure to enjoy Brazilian cuisine at the on-site restaurant. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool along with sun loungers
    • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a banquet hall
    • An elevator, a front-desk safe, and 6 meeting rooms
    • A ballroom, multilingual staff, and a billiards/pool table
  • Room features
  • All 134 rooms offer comforts such as pillow menus and air conditioning, in addition to perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Designer toiletries and hair dryers
    • Smart TVs with cable channels
    • Wardrobes/closets, daily housekeeping, and phones

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Exterior
Ibis Novo Hamburgo
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  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 261 reviews
The price is P3,901
P4,178 total
includes taxes & fees
Jun 20 - Jun 21
Ibis Novo Hamburgo
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 22 lbs per pet)

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 30 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Swan Novo Hamburgo?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Swan Novo Hamburgo on Jun 19, 2026 start from P3,376, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for BRL 30 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Check-out is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 231 out of 411 reviews
Rating 8 - Good. 97 out of 411 reviews
Rating 6 - Okay. 51 out of 411 reviews
Rating 4 - Poor. 23 out of 411 reviews
Rating 2 - Terrible. 9 out of 411 reviews

Reviews

Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified

2/10 Terrible

Daniel

Liked: Staff & service
Major power outage. Had to leave to go to another property.
Stayed 1 night in May 2026
Verified

6/10 Okay

Jennifer

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Ricardo

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Jens

Liked: Staff & service, amenities
La ubicación del hotel y el servicio
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Frederico

Liked: Staff & service
Disliked: Cleanliness, amenities
Infelizmente o preço cobrado pela diária é injusto. Pois a infra estrutura é visível que necessita reformas, no qual fica um aspecto menos aconchegante. Piscina suja e não é térmica, se nota poeira nas coisas e as portas também sujas, no quarto também. Pelo preço alto não vale a pena nessas condições.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vitor Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo perfeito!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

INACIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã estava ótimo!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Viviane Vieira dos Santos

Liked: Cleanliness, staff & service
A recepção excelente, a manutenção dos portas tinha bastante cupim , os suportes se shampoo, saponetes tinha uns que estavam defeitos. Cafe perfeito, atendimento perfeito .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities
Todos os anos nos hospedamos no hotel para passar o Natal em Novo Hamburgo. Este ano havia um mini chocotone Bauducco no quarto, achei uma delicadeza. No restante, todos os funcionários muito solícitos, foi tudo ótimo!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carem Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável com cama muito boa. Bons lençóis e toalhas. Tinha tudo que necessário no quarto. Café da manhã excelente, maravilhoso. Muito bom. Voltarei mais vezes.
Stayed 1 night in Dec 2025
Verified

8/10 Good

MARCOS

Liked: Cleanliness, staff & service
Quarto com vista linda, banheiro antigo mas banho ótimo. Hotel no geral confortável mas demandando atualização.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities
Tudo certo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Susilene Maria

Liked: Cleanliness, staff & service, amenities
A equipe é muito gentil e eficiente. Cafe da manha bom.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

ADRIANO

Liked: Cleanliness, staff & service, amenities
estava maravilhoso a forros de camas excelentes
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel no geral é bom
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, amenities
Ótimo localização, café da manhã muito bom, quarto bom
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, amenities
Tudo
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel é muito bom, mas ainda, precisa de uns ajustes, seja em pequenos detalhes úteis (como disponibilizar copos no quarto) , até uma maior organização na entrada do hotel, onde os carros se acumulam para as pessoas fazerem check in, mas no geral atendimento eficiente, gentil e hotel bonito.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities
Muito bom!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andre Batista

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Oct 2025