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Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western Brook Hotel Norwich

Serves lunch and dinner
Courtyard
Desk, free WiFi, bed sheets
Reception
Living area
Best Western Brook Hotel Norwich, near Earlham Park, features a charming garden and terrace for relaxation. The restaurant serves breakfast and dinner, and the bar offers evening drinks. Guests enjoy free WiFi in all rooms.

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sep 18 - Sep 19
Check availability for tonight Sep 18 - Sep 19

Tomorrow

Sep 19 - Sep 20
Check availability for tomorrow Sep 19 - Sep 20
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(6 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Shower/tub combination
Hair dryer
Private bathroom
Coffee/tea maker
Daily housekeeping
Desk
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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7.4 out of 10, Good, 585 reviews
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About the neighborhood

Map
2 Barnard Road, Norwich, England, NR5 9JB

What's nearby

  • University of East Anglia - 3 min drive - 2.7 km
  • Earlham Park - 4 min drive - 2.7 km
  • UEA Sportspark - 5 min drive - 3.3 km
  • Norwich Castle - 9 min drive - 6.2 km
  • Norwich Cathedral - 9 min drive - 6.2 km

Getting around

  • Spooner Row Station - 15 min drive
  • Norwich (NWI-Norwich Intl.) - 14 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Costa Coffee - ‬4 min drive
  • ‪Namco Fün Scape Norwich - ‬3 min walk
  • ‪Subway - ‬16 min walk
  • ‪Starbucks - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

Hotel near University of East Anglia
Located close to Earlham Park and UEA Sportspark, Best Western Brook Hotel Norwich provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Brook Restaurant, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and a front-desk safe
  • Luggage storage, newspapers in the lobby, and meeting rooms
Room features
All 81 rooms offer amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Coffee/tea makers, daily housekeeping, and desks

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brook Bar
  • Brook Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from September 28 2022 to September 14 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 10.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Brook Hotel Norwich?

Self parking is free at this property.

What time is check-in at Best Western Brook Hotel Norwich?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Brook Hotel Norwich?

Check-out is at 11 AM.

Where is Best Western Brook Hotel Norwich located?

Located in Bowthorpe, this hotel is within 3 mi (5 km) of University of East Anglia, Earlham Park, and UEA Sportspark. Norwich Theatre Royal and The Forum are also within 6 mi (10 km).

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Reviews

Best Western Brook Hotel Norwich Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

8.0

Staff & service

7.2

Eco-friendliness

7.0

Property conditions & facilities
Rating 10 - Excellent. 203 out of 791 reviews
Rating 8 - Good. 295 out of 791 reviews
Rating 6 - Okay. 169 out of 791 reviews
Rating 4 - Poor. 89 out of 791 reviews
Rating 2 - Terrible. 35 out of 791 reviews

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Liked: Staff & service, property conditions & facilities, room comfort

Nightmare stay

The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

6/10 Okay

Daocheng

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

2/10 Terrible

Bhavna

Disliked: Cleanliness, property conditions & facilities, room comfort

2star not 3star

Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022

8/10 Good

Jarrad

Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sinead

Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Stayed 1 night in Aug 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Disliked: Staff & service

Well that’s that

Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jul 2022

6/10 Okay

Helen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022