Norton in Hales Hotels

"In the room the carpet was filthy. The mattresses were too soft. The internet was poor. The downstairs area looked very uninviting, like it had been left to rot. It was dark and depressing. There was no nice common area to sit and relax in. The carpet on the way to the rooms looked like it hadn't been changed since the 1950s and was threadbare and dirty. The area near the landing toilets was old and smelled of sewage The whole place needs an absolutely thorough makeover."

"Beautiful venue. A little dated now. Could do with new mattresses. Children running around the corridors at midnight from a birthday party was a problem. Called the night porter twice and nothing happened so had to deal with it myself."

"Polite staff Great location for the event Great price Quiet room comfy bed Excellent tasty food nice breakfast buffet Staff excellent Overall 10/10"

"Big and clean room. Great breakfast "

"Basic, noisy and busy when I stayed."

"We love this hotel always clean and staff always seem happy and helpful"

"We had a nice stay at the Lion & Swan until the last morning when we came down for breakfast and there was only 1 staff member dealing in taking order, it took over an hour for her just to take our order for coffee/tea, so we give up on ordering breakfast and left the restaurant, it was not the staff member taking orders was not at fault but extremely bad management on not covering enough staff for the weekend wwith the hotel fully booked and 2 weddings being held over the weekend. The manager who was on duty did not help or even acknowledge the people in the restaurant who was waiting so long for their breakfast without even a apology. The manager should be retrained or dismissed due to the lack of professional service provided. Our room was good but the hotel needs to find a better way to open the velux window and blind rather than a pole which is very dangerous, all so the noise with people taking when coming out of the function room into the car park waiting for taxis"

"Great staff. Location perfect."

"Wonderful place with fantastic staff. Cannot recommend it. "