Norton and Lenchwick Hotels

"Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham."

"On first viewing looked ok. Room big, looked cleanish. Checked every day of stay coffees and biscuits replenished. Big stain on duvet when stripping bed. Lots of noise from neighbouring rooms late at night. Kids running and messingthrough restaurant on a night, when parents settled at their table. On first breakfast morning, resident and her child turned up in pyjamas. Breakfast was best bit, lots of cereals, fruit, juices, and full English."

"Lovely room - a bit too warm at times. Great location and staff were helpful n"

"Good location, no bar or restaurant but within walking distance of town Very quiet and a good breakfast, free parking available"

"The bath was stained. The taps were difficult to operate. The mattress was very hard and uncomfortable."

"Ants in the bedroom and on the bed"

"Although the property is undergoing renovations, staff apprised in advance so it was not a surprise when we arrived. And! the workmen were not only accommodating but quite genial. The room was well appointed and the amenities were great (love the biscuits!). The complimentary breakfast is really tasty with a lot of choices. Best.hotel.ever!!!"

"Compared to the website the property is very dated. Air-conditioning was not working in our rooms. Breakfast wasn't great."

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