Northwest Orlando hotel rooms a the Hilton Hotels

"Room was very clean and staff was awesome. A nice little bar vibe in the lobby."

"The pool was opened and they had movies for kids in the evening. When we arrive at the hotel, at least the room was clean, but the water pressure to flush the toilets was terrible, the sink was also slow to drain and terrible. The room was to be cleaned every 3 days, but it was never cleaned. We had to ask for clean towels twice to be replaced. We had to empty out the garbage ourselves. The outside grounds by the parking lot Building B was always ditty, full of leaves and garbage the other people would throw out. Most of it was scattered on the floor, because the garbage bins were small and garbage was not picked up that often . They charged a resort fee which shouldn't even br charged. That location is not a resort. Breakfast was a goodie box with an egg sandwich, a pastry or an apple. Coffee and juice available at the cabana where they gave you the breakfast box. No coffee maker in the rooms either. The location of the hotel is the only good thing about it. This hotel needs to be updated and renovated. The cleaning crew hardly speak any English and it wa gard to even ask them for towel replacements and to throw out the garbage. It's sad but true. "

"Took the shower water forever to get warm. The bathroom sink pressure was very low. Other than that experience was nice "

"I am a very frustrated consumer. We booked the Holiday Inn Resort Orlando Suites - Waterpark specifically for the "Waterpark" experience, but it was a total letdown. A huge portion of the waterpark—specifically the areas appropriate for my kids' ages—was completely gone, likely under remodel, but this wasn't clearly communicated. When a hotel brands itself as a "Resort and Waterpark," you expect the main attraction to be functional. The biggest sting was the bill. I was charged $308 in parking and resort fees for a 4-night stay. This is a massive hidden cost that should be made explicitly clear at the time of booking. Had I known the "real" price upfront, I would have chosen a property that actually fit my family’s budget. While the staff was attentive and the rooms were clean, good service doesn't give back the joy of overpaying for a diminished experience. I expect a polite response saying, "I’m sorry you feel this way," or an apology for the construction, but what I actually want is a refund. We paid for amenities we didn't get to use and were hit with fees that felt like an ambush. If you have young children, look elsewhere until they actually have a functioning waterpark to offer. BEWARE OF THE HIDDEN FEES!"

"Check in was horrible. They had 2 people working and took a half hour to just get to someone. Felt more sorry for the 10 or so people in line behind. The pools were nice. Our room was freezing, but didn't look for a control or call to find out how to turn ac up. "

"Suite room was clean."

"Weather was too cold to use the pool"

"Great"

"Pool was nice, staff was not"