Northwest Oklahoma City hotel rooms a the Hyatt Hotels

"It's weird because there are multiple hotels in one, but the signage is misleading. But the room looked brand new and everything was nice."

"Nice hotel. Comfy beds. Will stay again if passing through."

"The front desk was very kind and helpful. Breakfast was nice. The hotel was clean our room was spacious."

"Very nice location! We enjoyed thw spa!"

"Kudos to the EVS team, but front desk staff is dismissive and untrained To start with the positives, the room was very clean, and the two EVS workers we ran into were very nice and welcoming. They deserve recognition. However, the front desk management suffers from a severe lack of communication and training. Our room wasn't ready 20 minutes after check-in time, and the agents on duty seemed confused, only checking on it after my husband insisted. We also watched every other guest receive a welcome bag and information about breakfast and drink hours, while we were given neither. Furthermore, despite having already paid for the room in full through a booking site, we were charged an unexpected $50 deposit. The room itself contained a queen bed instead of the king we reserved. When I brought this up at checkout, the agent was highly dismissive, insisting the bed was a king and brushing off my comment that my husband did not fit on it. Finally, because of the deposit, I requested a timestamped checkout receipt to protect my records. She claimed she didn't have access to it and said it would be sent by Expedia—which is completely incorrect, as I did not book through Expedia. Great job by the cleaning crew, but a highly frustrating experience overall."

"Great customer service! We were placed in a room originally that ended up being next to a guest with a dog barking nonstop. We called and asked if there was any way they could try to contact the guest & they offered to move us if they couldn’t get in contact with him. We eventually moved rooms but the room we moved to had blood stained sheets and the toilet did not flush properly from the jump. There was also a smoke alarm that had been removed and replaced but the wire connectors were still visible on the wall. Just not the most visually appealing for paying almost $200 per night. Also, the room was incredibly humid and the AC couldn’t seem to keep up well."

"It was such an amazing place to be."

"It wasn't the room that was bad it was the people staying in the next room. They left their TV on all night. They also had a dog that was barking. We told the staff and she just ignored us. We finally got up and left at 4:30 in the morning."

"Nice accommodations. A little tricky finding it, but worth it! Cozy suite with all the amenities. Comfortable bed and enough space for 3 people. I wish they had a fan in the shower area, but not a deal breaker. Breakfast has good options with delicious coffee!"