"Scott made a fantastic first impression during check-in he was welcoming, friendly, and set a great tone for our stay. The property itself is nice and well-maintained. Unfortunately, the room did not quite live up to expectations. It felt outdated, and its location on the first floor right next to the sky bridge made for a less-than-relaxing experience. We were woken up multiple times throughout the night by guests talking loudly, walking heavily, and repeatedly opening and slamming the sky bridge door just outside our room. Privacy was also an issue. Being on the ground floor meant guests were constantly walking right past our window. While there are curtains, adding sheer curtains would really help balance natural light with a bit more privacy. The soaking tub was another disappointment, as it was quite small more suitable for a child than for an adult looking to unwind. Room service breakfast from the Boat Club restaurant was also underwhelming. It arrived about an hour later and was cold. The biscuits were extremely hard, and the “home fries” appeared overcooked to the point of being inedible. For $68, it was a frustrating experience. That said, lunch at the restaurant was a highlight. Dining in person made a big difference the steak sandwich and fish tacos were both excellent and showed what the kitchen is capable of at its best. Overall, while there were a few bright spots, the noise, lack of privacy, and inconsistent food quality made this stay disappointing."
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