Northwest Harbor Hotels

"Everything was super clean and staff was friendly and helpful. "

"Convenient "

"Our family of four stayed for 3 nights in a two bedroom suite with ocean views. We booked it last minute for spring break. Overall, we had an amazing time and enjoyed our stay despite the cold temps. The room was clean. I saw no obvious signs of aging of furniture, fittings and walls - a huge plus given the volume of people it must see. We chose to have breakfasts, lunches and one evening's dinner outside of the resort. The only area I thought they could have done better is the consistency of the communication and countenance of the staff. Front desk was excellent - smiles, eye contact and clear communication. Cleaner was happy, smiles and positive. Gigi's maitre d' was polite and prompt but we're out of New York, it'll be nice to have some warmth through a smile and eye contact. Similarly, while one evening's waiter, Felix, was phenomenal in his ability to connect professionally with us, the next night's waiter did not. I can understand that they must see a variety of individuals every day and it can wear on their emotions (perhaps some individuals are rude to them?) but they are in customer facing roles and each new table is an opportunity to bring some warmth and enjoyment to a new customer's experience. We'd go again and adjust our expectations of Gigi's dining experience. "

"We love the Sound View. As a school social worker, I sometimes REALLY need to reset. There is no better place to do it than here with the most amazing views! We have been coming 3x a year with our pup. Great staff and restaurant! The hotel really tries to accommodate requests, such as a certain room number our dog has gotten used to lol. 10/10 recommend! "

"The room was spacious. I’m very clean. I was very impressed. Location easy to get in and out of highly recommend."

"This hotel was lovely. I enjoyed the decor, how spacious it was, the lawn and the couches to sit in outside. Truly, an amazing experience in every way. The staff was always welcoming and helpful. No complaints and I would definitely stay again if I come to the Hamptons! "

"Perfect! Welcoming, clean & close to everything. "

"The kitchen was perfect, only thing missing was utensils. There is a local store on the way to the manor to pick some of those staples up from. "

"Lovely place for a quiet getaway off-season. Loved this place and will be back. Only disappointment was morning coffee … lacking flavor and lukewarm … but there is a wonderful shop just a few doors down with very good coffee. Nespresso machine in room. "