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"We enjoyed our stay and were pleased with nearly everything. The service was exceptional, especially from Jimmi and Mia. Jimmi was a genuinely helpful and friendly presence throughout our stay, while Mia took care of all our tour arrangements, making things incredibly easy for us. The breakfast buffet offered a wide variety of options, which was a great start to each day. Overall, our trip to Hanoi was fantastic, and we are grateful for the excellent service we received. "

"Kylie from the front desk was very helpful with our stay. She helped up with tips and even bookings for restaurants. Amazing! "

"The service from the staff was amazing and the location is wonderful. Judy on reception is fantastic and a credit to Meritel Hotel. Really pleased I stayed here. The only thing I would suggest is to increase the vegetarian options and if possible add some halal meat options. "

"Staff were amazing and went above and beyond to help, always with a smile. Rooms are basic yet have everything we needed. There is breakfast served in the basement every morning. The area is busy, yet our room was quiet. Right in the middle if the old quarter, tons to do around the area."

"The rooms are small but the service and hospitality is exceptional. Location is perfect in the old quarter and I would recommend to anyone travelling to Hanoi "

"Wonderful stay in a lovely room that was clean and beautifully decorated! "

"GREAT hotel in Hanoi. Centrally located, friendly and attentive staff, and clean and comfortable rooms. Definitely recommend!"

"Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday."

"All good."