Hotels with shuttle in Northern Mexico, Mexico

"Breakfast was ok "

"Honestly, this was one of the worst hotel experiences I’ve had. From the moment we checked in, things were already off. The room was not clean—there were stains on the sheets and the bathroom clearly hadn’t been properly cleaned. To make things worse, the air conditioning barely worked, making it uncomfortable to sleep. When we brought this up to the front desk, the staff seemed uninterested and didn’t offer any real solution. For the price we paid, this was completely unacceptable. I would not recommend staying here, and I definitely won’t be coming back.”"

"The hotel is really old "

"Room was clean and staff was great"

"Let me start by saying the service is top notch. The room was clean and comfortable, and the location with beach access is great. Where it fell short for me was the “all-inclusive” aspect. When you hear that, you expect to be able to order freely from the menu, but in reality the options are limited to specific items. On top of that, the drinks were disappointing. Cocktails felt watered down, and even something as simple as a chocolate milk for my son tasted diluted. If you want a better-quality liquor, like Don Julio, you have to pay extra, around $7 per drink. The rooms themselves were fine, but the beds were a letdown. For a higher-tier resort, I expected better comfort. The mattresses were very firm, and the small pillows weren’t comfortable to sleep on. Another thing I noticed is that upon arrival, there weren’t basic amenities you usually expect, like bottled water or coffee in the room. Overall, it’s a good hotel with great service and location, but they need to improve the drink quality, expand the menu options, and pay more attention to comfort and accuracy in their listings. Some of the restaurants listed are actually offsite, and a few of the photos online don’t match the real setup, like Cilantros, which is enclosed rather than open-air as shown. "

"Clean room"

"It is very important that people know that the beds in the “double” room, ARE TWIN BEDS!!! I was told in the front desk when I arrived that the apps does not tell that they are twin beds and although the apps do say so, as they have the option to select 4 people in the room, is confusing. They are twin beds and we had to put them together because we were more than 2 people in the room. The location is good if you are looking for a place near the airport, and the food of the breakfast is ok. "

"Small parking lot, confusion on the front desk, front desk is not attending the phone when we need stuff for our room "

"Good breakfast"