Northern California hotel rooms a the Independent

"Good spot"

"Great Spot in a perfect FIDI/Chinatown location. great food options availalble, and recently renovated. The property could use having its outside windows cleaned with the weather stripping addressed, but otherwise, it is the go to spot."

"Everything was awesome. Near perfect except the toilet rocked."

"From the day we arrived they failed to provide us with basic comforts like sheets, towels and soap. The next day our shower door malfunctioned and we had to request a fix. We realize the second day that the TV didn’t operate properly and had no capabilities for streaming services. The maintenance man told his it had been previously reported as broken but the manager didn’t care. The A/C would not stay on. The next day the power went out. They gave us a credit for the restaurant but when we tried to use it, we were told they had closed early. Too slow to keep open that evening. The next day the ice machines were all out of ice. When we complained about all the problem they just said, oh sorry? Horrible customer service. "

"Excellent "

"I didn’t receive any VIP Benefits however I rated it highly for other reasons. First the beds and bedding are wonderful! I slept so good because of that and the temp control allowed for cool sleeping which I need. The bathroom shower was good pressure and lots of hot water. They offer free happy hour which I didn’t take advantage of but is nice they offer. Overall great stay and very convenient to walk to many attractions in area! "

"Nice facilities and amenities but wished the lobby restaurant stayed open later."

"Beautiful historic hotel within walking distance of the Masonic. Staff is friendly and helpful. Rooms are comfortable and beautiful and our room had a nice view of the city. The only thing I didn’t like was the smell of the shampoo and soap provided by the hotel. "

"The staff was friendly and the hotel was nice. Kids really enjoyed the heated pool"