Northeast Coast Hotels

"We arrived before the check-in time. The staff was very nice and friendly. He introduced the surrounding sightseeing spots to us and let us know there was a common coffee area that we could take a rest before going out. The lobby was bright and spacious. Gave a very good first impression. We came back at night on first day and the luggages were already in the room. So grateful that they upgraded our room to one with balcony and can see the train station. The bed was very huge and comfy. Bathrobes were well pressed with good quality. Really impressed with all the details of the hotel. There was an onsen in the hotel which we enjoyed a lot. We went to have breakfast in the morning and impressed again by the semi-buffet. There were breakfast set of different style like taiwanese, japanese, rice in seafood soup and eggs breakfast set. All look delicious and we had difficulty choosing which one to have. And there were salad, fruits, cold dishes, bread selection in buffet area. All the staff from front desk to restaurant are polite and courteous. Even the guard at carpark and main entrance would greet you with warm gesture. Thank you for the hospitality. We love this hotel so much and the visit to this hotel truely added a great highlight to this trip in Yilan. Also good value for money."

"Everything is worthwhile of a 5 stars hotel. Room is huge, clean, and very much new during my stay on Dec 2025. Lalaport shopping mall with lots of food choices is just walking distance from the hotel "

"We stayed at the Mu before. The hotel was the same as we remembered it. "

"Rooms were clean, sheets and towels were fresh, check in and check out were a breeze, and the breakfast was excellent. The location is fantastic - walking distance to shong Shan train station and the night market. I highly recommend."

"Very friendly and helpful staff. Spotless room. Convenient location. Good amenities. Unfortunately the restaurant was not open during my stay. "

"Friendly professional helpful staff. Excellent food. Great convenient location with a variety of transport links. Clean morden facilities and rooms. Will definitely stay here again."

"Very clean, luxurious, and provide free Happy Hour and Snack time."

"Clean room, decent breakfast, generous supplies, staff so welcoming & friendly, offered a room upgrade was very heartwarming, for sure will return."

"Good Except Check-in timing is a little too late"