North West England hotel rooms a the PREM Group UK

"Lumpy Pillows. Remote needed a good clean. Not enough towels in the room. Noise from the room next door. Doors slamming and waking the entire hall of rooms."

"I had a really good time. Really nice hotel."

"A tale of two halves…. Beech Hill & Spa Windermere Terrace and views = outstanding. Walk down to sit by the lake = very nice indeed. Deco and furnishings = very nice. Parking = free - nice - can become overcrowded very quickly. Staff = nice, they try hard. Spa = indoors is nice if a little small. Outdoors not available due to refurb. They try to blame you Expedia for not telling me. Refurbishing/upgrade = not an expert, but it’s looking like will not be ready for the summer season (shame). Food = the chef(s) tries hard but management greed means that he/they are unjustifiably under pressure to explain the menu price tag. Breakfast good and reasonably priced. Room = tasteful (thanks for the upgrade) with great views, but let down by dirt on walls and mouldy curtains - no controlled temperature heating is either on or off. Bathroom = basic and mouldy, does the job but not a place to spend time in. Water pressure = excellent. In-room tea/coffee = nice 750ml bottle of water = £5.95 unacceptable (and I live in London) then £0.98 for lime & soda. I’m sure there is a balance somewhere. You have clear aspirations to become a 5 star hotel and you probably will once the refurbishment is finished. In the meantime you are neither here nor there. On balance, I will/would return, but will wait until the new rooms, outdoor pool and jacuzzi are ready. If the premium is justified, then I’m sure the experience has the potential to be phenomenal. Your other hotels treated me better."

"The staff were friendly and helpful, the hotel is in good condition and is clean. My main issue is the poor WiFi - as there is no signal in the area you are reliant on that working. There was a lot of noise during the night but I appreciate there is only so much the staff can do about that."

"Food and rooms nice. All gym and spa area closed off without any notice "

"Staff were great. Good location."

"Great location for airport access. Excellent service on check in. Cleaning staff great, helpful and considerate. Restaurant average. Expensive. Service somewhat lacking in attention."

"The hotel's access is a bit mysterious. When we reached to the correct place to check-in, we were introduced to the staff at that moment who made us feel that we are a burden on them. We arrived earlier than our check-in time and we were okay with waiting for the start of check-in time. However, we were also curious if we could do early check-in, and when we asked for availability, the staff working at that moment first showed horrific emotions as if we asked for something impossible, and then they started mumbling in their own native language. Whenever we were trying to have a conversation with them, they always cut us off and spoke too fast as if they have no time and they have to catch a train. After some time when they found a room for us to check-in early, they acted as they are doing a favour on us. All in all it was a very bad experience and it ruined our excitement to explore Manchester."

"I was there for two nights for a conference. The restaurant, the bar and breakfasts were all very smoothly and expertly presented, managed and stocked. The room very comfortable and clean. Great shower and amazing bed! Needed nothing "