North West England hotel rooms a the Diamond Resorts

"Very good room and breakfast and good spa"

"Excellent experience "

"Hotel lovely , staff polite. Breakfast good. Only negative is need some improved directions on how to reach hotel from rail station as hotel did not answer request for directions and Google sends you to terminal 2 which ends up in a walk on a busy road when in fact rail station is merely a few mins walk via a dedicated footpath "

"The brochure pictures are very misleading… I thought I was getting a good deal… in the end I got less value for money than I thought I was getting. If you are on a very very very tight budget, you will get a slab to sleep on and in from the cold. Although the staff were very welcoming. "

"Great stay"

"Very happy and cheerful staff. Was an absolute pleasure to stay here "

"The breakfast was buffet style food. There was plenty of choice. It's cheaper to book your breakfast either on line or the day you arrive."

"Lovely staff...clean tidy room and nice complimentary coffee and chocs. "

"The hotel lobby is quite beautiful and the location is absolutely perfect. It is right in the centre of town. My complaint is mainly the service. Some of the staff went above and beyond and were super friendly and personable, and others were quite cold and unwelcoming. My father was in the bath when someone entered his room for no reason. We went and complained and were told it was simply just a member of the supervisor team checking in on the room. We think this was so strange and unacceptable. They should know who is in a room and who is not before coming in. There was no knock on the door either when they came in making it quite an embarrassing experience. We reported it to reception and they didn't seem so bothered. "