"This hotel was one of the best I've stayed in. The historical Hawthorne hotel is comfortable with an inviting atmosphere and helpful staff. The location is convenient with all that Salem has to offer. We had a wonderful meal at The Tavern on site restaurant.
Highly recommend."
"We had a very good experience with this hotel except for the elevator. There was a sign posted regarding the elevator going through enhancement, We were on the sixth floor in a premium room which was extremely nice. We arrived extra early after disembarking from our ship. They allowed us to check in at that time. The staff was extremely helpful as neither elevator was not!working. Staff carried our luggage up the six flights without a grumble! And the laundry room was very clean but only had 1 washer and 1 dryer. Priced comparable. Only took 3 hours to do 8 days worth of laundry for 3 people but went home with laundry done. When leaving the elevator once again was not working and staff showed up out of nowhere halfway down and happily took our luggage. Shuttle runs every 15 to 20 minutes so was extremely easy getting to the airport on time. Not much to do in the area and definitely not easy to get to on foot but airlines use this hotel for their flight attendants."
"The Cove was the perfect place for us to escape the craziness of Salem around Halloween time. The rooms were clean and look new. The fire pits were great, and even the huge Jenga set and cornhole boards got my teenaged kids to play a little away from their devices. The staff was great and communication was clear and responsive. I would highly recommend this oasis."