Hotels with Restaurants in Niagara Wine Region, Niagara-on-the-Lake

"We enjoyed our stay at this hotel. We have been visiting Niagara on the Lake yearly for decades and this is our first stay at Shaw Club Hotel. Our room was spotless. The linens for the beds and bathroom were very good quality. With the exception of a few noisy neighbours, the hotel is very quiet. Our only criticisms are the poor lighting and lack of an exhaust fan in the bathroom. As well as the extremely difficult tap to operate in the shower. Of note, the receptionist did not inquire about our stay when we were checking out. "

"My daughter had a dance competition in Niagara Falls early May 2026 . Although the hotel was clean, I rate it low because of the customer service. First, we arrived at around 2pm. Yes, I know that check in time is 3pm, but I simply could not buy the story that the room was not ready. Instead of allowing us to check in, the agent wanted to give me an 'upgrade' that was, conveniently, ready, if I would add $75 per night. And to have a microwave in our room would cost another $10 per night. There was some reno going on, so access to elevator was a bit challenging. But the main reason for the low score was the excessive focus on bottom line at the expense of customer service. If I had options, not sure I would stay again."

"The service was bad. T"

"Awesome"

"The shower was extremely small. I am only 5 ft but my husband is 6ft and it was difficult for him to move around. The bed was comfortable, but the blanket or comforter was really thin."

"Too busy and hard to get around if you don’t know where exactly you need to go. "

"Great location, clean room, breakfast buffet was good value and staff was very friendly."

"The staff was very friendly and helpful. The property is dated. The entrance smells like cannabis. On par with NiagaraFalls prices."

"Best thing about this place was the view. The lobby and restaurants are really dated. Breakfast omelet was CA$40! very over priced. Awkward separate elevator to get to flr30. Gym is in a different hotel. GoogleMaps address is incorrect. We were lead to a different place. Tower Hotel even knows about the problem but don't mention it when booking. I would not visit this place again."