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The Charles Hotel

4.0 star property
Victorian inn with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Charles Hotel

Enjoy a tranquil atmosphere amidst a stone fountain with a lion's head spout in a beautifully landscaped outdoor area.
Enjoy the serene ambiance of this inviting outdoor space with a cozy porch, lush greenery, and soft lighting.
Enjoy meals in this elegant dining area with a table set for a meal, complete with a white tablecloth and matching chairs.
Classic facade with lush greenery and red flowers surrounds the entrance.
Relax in a classic hotel room with a large bed, flat-screen TV, and cozy seating area featuring a fireplace.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
The current price is P12,766
P15,003 total
includes taxes & fees
Aug 7 - Aug 8

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Premium Room

Cozy retreat with a four-poster bed, nightstand, and plush armchair.

Premium Room

9.2 out of 10
Wonderful
(23 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton linens
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Relax in a spacious room with a large bed, vibrant artwork, and a cozy sitting area.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton linens
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Relax in a spacious room with a large bed, armchair, and flat-screen TV.

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(17 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Down duvet
Egyptian cotton linens
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km
  • Jackson-Triggs Winery - 3 min drive - 2.2 km
  • Peller Estates Winery - 4 min drive - 2.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

Upscale boutique inn near Niagara River Gorge
Located close to Niagara-on-the-Lake Golf Club and Royal George Theatre, The Charles Hotel provides a terrace, a garden, and a bar. The on-site international cuisine fine-dining restaurant, HobNob Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and concierge services
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms are individually furnished, and boast comforts such as air conditioning, as well as perks like free WiFi and room service. Guest reviews say good things about the comfortable rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Designer toiletries and hair dryers
  • 55-inch TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, French

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Breakfast, lunch, dinner served; alfresco dining

The Shaw Club Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,002 reviews
The price is P12,704
P14,929 total
includes taxes & fees
Aug 24 - Aug 25
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Charles Hotel?

As of Aug 6, 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on Aug 7, 2025 start from P 12,766.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Charles Hotel?

Self parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Check-out is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique inn is within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within 10 minutes.

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The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 309 out of 533 reviews
Rating 8 - Good. 137 out of 533 reviews
Rating 6 - Okay. 54 out of 533 reviews
Rating 4 - Poor. 21 out of 533 reviews
Rating 2 - Terrible. 12 out of 533 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

Irene

Liked: Staff & service, amenities, property conditions & facilities
Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will come again
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful front porch w flowers and a welcoming view
Stayed 1 night in Jul 2025

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !
Stayed 1 night in Jul 2025

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Stayed 4 nights in May 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2025

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.
Stayed 2 nights in Jun 2025

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Property conditions & facilities
The outside was
Stayed 1 night in Jul 2025

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Stayed 2 nights in May 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Lake trout for dinner was excellent. Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Stayed 1 night in Apr 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Charles Inn.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
This was the perfect spot for a stay as we headed back toward home.
Stayed 1 night in Jul 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well located in a gorgeous location.
Stayed 1 night in Aug 2024