Located in Elswick, a neighborhood in Newcastle-upon-Tyne, Citysteps Hotels Newcastle West is near a train station. St. James' Park and Bigg Market are local landmarks, and some of the area's attractions include Newcastle-upon-Tyne Discovery Museum and Great North Museum-Hancock. Looking to enjoy an event or a game while in town? See what's happening at Utilita Arena Newcastle or Gateshead International Stadium. Visit our Newcastle-upon-Tyne travel guide
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
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Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided
Entertainment
32-inch flat-screen TV with digital channels
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Heating
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
Frequently asked questions
Is Citysteps Hotels Newcastle West pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Citysteps Hotels Newcastle West?
As of Sep 22, 2026, prices found for a 1-night stay for 2 adults at Citysteps Hotels Newcastle West on Oct 6, 2026 start from P2,800, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
This hotel doesn't offer parking.
What time is check-in at Citysteps Hotels Newcastle West?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Citysteps Hotels Newcastle West?
Check-out is at 11:00 AM.
Where is Citysteps Hotels Newcastle West located?
Located in Elswick, this hotel is within 1 mi (2 km) of ISKCON Newcastle and St. James' Park. Nuns Moor Park and Newcastle-upon-Tyne Discovery Museum are also within 1 mi (2 km). St James Station is 20 minutes by foot and Central Station is 23 minutes.
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Reviews
Citysteps Hotels Newcastle West Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room lovely and clean, staff very friendly and helpful shops nearby and a lovely walk into city.
No parking but parked on a side street just near the hotel.
No kettle in room but free tea and coffee downstairs.
Lovely place
Stayed 2 nights in May 2026
Verified review
8/10 Good
Dan
Jun 15, 2026
Liked: Staff & service, amenities
Staff were great and helpful.
You get what you pay for basically.
Rooms smell of smoke slightly
Stayed 1 night in Jun 2026
Verified review
8/10 Good
Danni
Mar 22, 2026
Liked: Cleanliness, staff & service, amenities
For the price this hotel was fantastic. Clean, with fresh towels, shampoo, body wash and coffee tea facilities in reception to use for free. Staff were very helpful and friendly. Location was around £6-10 in an Uber to main nightlife. We would stay here again for the price.
Pleasantly surprised for the price we payed.
Staff were friendly and helpful. Nothing was to much trouble.
Rooms clean and spacious.
Although no tea and coffee facilities in the room. These were available in the reception area at no extra cost.
I was able to park at the back of the hotel but parking is limited.
Will definitely stay here again and recommend
Cost of an uber was approx £6 to Newcastle town centre.
Stayed 2 nights in Jun 2026
Verified review
8/10 Good
Fiona
Dec 22, 2025
Liked: Cleanliness, staff & service, amenities
Room spotless, staff friendpy and efficient
Stayed 1 night in Dec 2025
Verified review
4/10 Poor
Dan
Aug 27, 2026
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very friendly and helpful and some of the amenities were adequate enough.
However, the blind was broken above one of the beds which let in an excessive amount of light in the early hours of the morning, which was extremely unideal with a four year old and a one year old child staying.
Directly outside the hotel and room were traffic lights on the busy street below, which gave a lot of traffic noise, especially when vehicles were beeping their horns at each other. Though this is not the fault of the hotel, I feel as if this could have been taken into account when accommodating a young family and that it could’ve been mentioned on the hotel listing.
Lastly, a fire alarm went off at midnight, apparently due to someone smoking in their room. It took until 2am to settle both children after this. We brought this up with the hotel staff the following morning and they did apologise.
Quiet Clean very close to many shops 12mins walk to town Centre. Regular bus services and very cheap Cab prices.
Staff were very welcoming amd available onsite.
Convenient shop onsite
This is an affordable hotel for a family short stay, clean, appears to be recently refurbished, located in a muslim neighbourhood near a mosque not far from the city centre. Friendly staff. It doesn't have a parking place but they gave us a spot to leave our car overnight. It is good in general if you are looking for a cheap family room for a night or two.
Room very clean. Beds are 10/10. Pillows great. Spacious. Staff friendly and helpful. Nice little shop downstairs with very reasonable prices, don’t over charge.
2nd time I’ve stayed here in 3 months.
Thanks again for a brilliant stay.
Really fresh, clean room at fantastic value. Friendly staff. Just over a mile walk out of city centre - not the nicest area, but overall value is tremendous. Room was very clean.
Good location, not too far from city center. Clean. Quiet. Friendly staff.
Stayed 1 night in Oct 2025
Verified review
10/10 Excellent
Daniel
Dec 10, 2025
Liked: Cleanliness, staff & service
For the price absolutely amazing. Me and wife had a concert at utiliia arena and needed somewhere to stay. The city steps may look rundown but for the price it was completely worth it. The room was clean for £40 the price for both of us we had no complaints.
Plugs were not in a convenient place which meant the lamps on the bedside tables weren't actually plugged into anything and we had to charge our phones across the room. In terms of price it was very reasonable and the facilities were kept very clean.
Stayed 1 night in Nov 2025
Verified review
8/10 Good
Olivier
Jul 6, 2025
Liked: Cleanliness, staff & service
Very clean. Could use a bit more storage (hooks and shelves), especially in the bathroom.
Stayed 3 nights in Jun 2025
Verified review
10/10 Excellent
Sean
Oct 12, 2025
Liked: Cleanliness, staff & service
Recommended if you want somewhere to stay for the night. Clean. Friendly staff. 25 min walk from main city centre/arena’s ect. Quiet area. Only bad thing for me was a room for 4 people and there was just 1 plug socket. 4 of us having to take turns to charge phone. Need more , not really ideal in 2025…